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Posted by karsan2007@gmail.com on January 30, 2007, 6:41 pm
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> karsan2...@gmail.com wrote:
> > riggor wrote:
> >> karsan2...@gmail.com wrote:
> >> >I have Charter Commucations as my internet service provider and cable
> >> > televison provider they made a big damn mistake. I said that I want
> >> > to upgrade my internet and just delete My starz movie tier and intead
> >> > they disconnected my serivce I called them back and told them I did
> >> > not downgrade my service I upgraded to their promotionl package. And
> >> > still they did not get clue so I called a third and finally they got
> >> > it right.
>
> >> ...and?
>
> > Charter does not stand by their product. When they told me a
> > promotion for 39.99 for 6 months then I should have gotten that not
> > given the run around They were going to install a new service while I
> > have exsisting service and charge for installation I called them and
> > told them fix it one woman got it right finally she then told me to
> > unplug the cable box and the completed the process.
>
> So what's the problem? You got what you want. Even though you're not a new
> customer, you got a promotional package that was supposed to be available
> only to new customers. And you got it without having to pay the
> installation charge that eligible customers have to pay. They gave you far
> more than you're entitled to, and yet you're complaining. I wish I could
> get that good of a deal after only talking to three people.- Hide quoted text -
>
> - Show quoted text -
I got what I wanted. the problem is that problem is that the people
are not trained properly to do their job. The third person had more
experience then then the two people that I talked to.
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