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Posted by Will Roberts on April 11, 2009, 9:23 am
C|NET
April 10, 2009
Service restored in Silicon Valley after fiber cut
by
Marguerite Reardon
The fiber cut that crippled phone and broadband service and knocked out 911
emergency services in Silicon Valley on Thursday has been fixed, according
to a Twitter post from AT&T.
"CA Outage Update: Repairs to vandalized San Jose cables were completed
overnight. Services are operating normally this morning. "
Sprint's public relations spokeswoman Crystal Davis "tweeted" at about
7 a.m. PDT that the "Fiber cut issue affecting Sprint's wireless service
in San Jose/Santa Cruz has been completely resolved as of appx 2:40am EDT."
Service was slowly coming back online Thursday afternoon and into the
evening for many wireless, phone and Internet customers. VerticalResponse,
a San Francisco-based company that uses an ISP whose servers are collocated
in Palo Alto, Calif., said its servers went back online around 12:30 p.m.
PDT. And one CNET News reader living in San Martin, Calif. said he was able
to make and receive landline and cell phone calls around 7:15 p.m. PDT on
Thursday.
Thousands of wireless, Internet and landline phone customers were without
service from about 1:30 a.m. PDT after vandals had cut four fiber-optic
cables owned by AT&T. A cable in San Carlos, owned by Sprint Nextel, had
also been severed about two later. But Sprint spokeswoman Crystal Davis
said the company was able to reroute most of that traffic onto another
fiber link and for the most part, service was not disrupted.
That was not the case with AT&T's fibers. Because AT&T is the local phone
company in the area, nearly all wireless, landline telephone, and consumer
broadband services travel over the company's regional network regardless
of which company provides the service. For example, Verizon Wireless and
Sprint use AT&T's regional network to connect their wireless cell phone
towers to their respective national networks. As a result, wireless
customers were without service in the region where the fibers had been
cut.
Officials also said that residents in the San Jose/Santa Clara region
were without emergency 911 service for much of the day.
Exactly how vandals gained access to the cables that had been severed is
not yet fully known. Sprint's Davis said a manhole cover was opened and
the cables simply cut. She explained that fiber cuts are common, but are
usually accidental--done unintentionally by utility repairmen or
landscapers.
AT&T said on its Twitter feed on Thursday that it is offering a $100,000
reward to anyone who has information that could lead to an arrest or
conviction of the vandals who cut the fibers. The company has also said
it's working closely with law enforcement.
##
***** Moderator's Note *****
AT&T? Twitter?
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Bill Horne
Temporary Moderator
Please put [Telecom] at the end of your subject line, or I may never
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