script file or time limit?

script file or time limit?
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Subject Author Date
script file or time limit? Steve 05-29-2005
Posted by Steve on May 29, 2005, 9:27 pm
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I am having trouble with users leaving calls on hold. It becomes a
real problem when they lock up the paging system.
Is there a way to put a time limit on a call on hold?
Otherwise, I would like to use a script file that would allow any user
to DISU/ENLU the unit stuck on hold. Has anyone used a similar script
before?
thanks
Steve



NMFall 20%
Posted by GHTROUT on June 1, 2005, 11:15 pm
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>I am having trouble with users leaving calls on hold. It becomes a
>real problem when they lock up the paging system.
>Is there a way to put a time limit on a call on hold?
>Otherwise, I would like to use a script file that would allow any user
>to DISU/ENLU the unit stuck on hold. Has anyone used a similar script
>before?
>thanks
>Steve

Not sure if this has been answered. In the Route Data Block, look at
the TIMR section and then the TFD entry - Timed Forced Disconnect.
When it first came out, it would work on any trunk route type, but it
might only appear for PAG routes now - certainlly worth a try. Set it
to 30 seconds or whatver.


Posted by Steve on June 9, 2005, 5:02 pm
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Thank You
It worked as described and really helps us out!
Steve

GHTROUT wrote:
>
> >I am having trouble with users leaving calls on hold. It becomes a
> >real problem when they lock up the paging system.
> >Is there a way to put a time limit on a call on hold?
> >Otherwise, I would like to use a script file that would allow any user
> >to DISU/ENLU the unit stuck on hold. Has anyone used a similar script
> >before?
> >thanks
> >Steve
>
> Not sure if this has been answered. In the Route Data Block, look at
> the TIMR section and then the TFD entry - Timed Forced Disconnect.
> When it first came out, it would work on any trunk route type, but it
> might only appear for PAG routes now - certainlly worth a try. Set it
> to 30 seconds or whatver.



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