question regarding Monitoring multiple ACD queue in CtConnect

question regarding Monitoring multiple ACD queue in CtConnect
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Subject Author Date
question regarding Monitoring multiple ACD queue in CtConnect ravi 03-19-2007
Posted by ravi on March 19, 2007, 3:29 am
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hi,

i am stuck up with my CTI implementation project as to how to monitor
multiple ACD queue's either using Ctconnect activeX ocx or can i
implement this requirement using CtConnect API's if any ??

is there anyway i can achieve monitoring "hold" and "transfer" events
from switch in ctconnect ??? if so how can i achieve this feature.

any help is greatly appreciated. !!

please help.

thank you
ravi


Pure Networks
Posted by Mike Blake-Knox on March 19, 2007, 4:18 pm
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wrote:
> is there anyway i can achieve monitoring "hold" and "transfer" events
> from switch in ctconnect ??? if so how can i achieve this feature.

We are getting notification of both hold (tp_suspended) and transfer
(transferred) events. To get them we assign a channel to the agent and
and monitor for events.

Mike


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Posted by Mike Blake-Knox on March 20, 2007, 7:34 am
If you were  Registered and logged in, you could reply and use other advanced thread options


wrote:
> is there anyway i can achieve monitoring "hold" and "transfer" events
> from switch in ctconnect ??? if so how can i achieve this feature.

We are getting notification of both hold (tp_suspended) and transfer
(transferred) events. To get them we assign a channel to the agent and
and monitor for events.

Mike




--
Posted via a free Usenet account from http://www.teranews.com


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