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Posted by Dan Lanciani on July 11, 2005, 7:38 pm
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Cisco's product upgrade tool no longer allows me to order documentation
under my SMARTnet contract. Cisco's response is that I should purchase
documentation (in particular the DVD since there appear to be no paper
manuals for recent IOS releases) through the normal online store. The
upgrade tool no longer offers 2500 boot ROM upgrades either. Having
just renewed my service contract for three years I'm a little annoyed. :(
Am I missing something?
Dan Lanciani
ddl@danlan.*com
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Posted by BradReeseCom on July 11, 2005, 7:38 pm
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Hi Dan,
You may wish to investigate Cisco's End-of-Sale (EOS) Announcement for
Cisco 2500.
End of HW Support
May 31, 2003
End of SW Support
May 31, 2004
Product Obsolescence/End of TAC/CA Support and RMAs
June 1, 2006
http://www.cisco.com/en/US/products/hw/routers/ps233/prod_eol_notice09186a008032d409.html
Sincerely,
Brad Reese
BradReese.Com Cisco Repair Service Experts
1293 Hendersonville Road, Suite 17
Asheville, North Carolina USA 28803
Toll Free: 877-549-2680
International: 828-277-7272
Website: http://www.bradreese.com/cisco-big-iron-repair.htm
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Posted by Dan Lanciani on July 12, 2005, 3:25 am
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| Hi Dan,
|
| You may wish to investigate Cisco's End-of-Sale (EOS) Announcement for
| Cisco 2500.
|
| End of HW Support
| May 31, 2003
|
| End of SW Support
| May 31, 2004
|
| Product Obsolescence/End of TAC/CA Support and RMAs
| June 1, 2006
|
|
http://www.cisco.com/en/US/products/hw/routers/ps233/prod_eol_notice09186a008032d409.html
I'm not clear on how this relates to the (lack of) ability to order the
documentation DVD. For that matter, I'm not sure how it relates to the
lack of boot ROMs since the notice specifically says it does not apply
to the 2501. I wouldn't think Cisco should be accepting (actually
soliciting--they called several times) SMARTnet contract renewal if they
don't intend to provide the contracted services...
Dan Lanciani
ddl@danlan.*com
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Posted by BradReeseCom on July 12, 2005, 9:19 am
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End of hardware support for the Cisco 2501 and 2514 models:
April 30, 2004
End of software support for the Cisco 2501 and 2514 models:
April 30, 2005
http://www.cisco.com/en/US/products/hw/routers/ps233/prod_eol_notice09186a008032d40c.html
Brad
BradReese.Com Cisco Repair Worldwide
http://www.bradreese.com/ebay-cisco-repair.htm
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Posted by Dan Lanciani on July 12, 2005, 10:56 pm
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| Dan,
|
| End of hardware support for the Cisco 2501 and 2514 models:
| April 30, 2004
|
| End of software support for the Cisco 2501 and 2514 models:
| April 30, 2005
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|
http://www.cisco.com/en/US/products/hw/routers/ps233/prod_eol_notice09186a008032d40c.html
So are you saying that when a product hits one of those end dates Cisco
disables the ability to order documentation under the corresponding
SMARTnet contract (while continuing to charge for support)?
Dan Lanciani
ddl@danlan.*com
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