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Posted by Eagle on July 25, 2008, 11:49 am
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> (uncertain this is the right forum for this. . .)
>
> I'm hoping to contact a few 911 emergency operators to learn the steps
> that occur when a call is received. In particular, how does an
> incoming cellphone call reporting an emergency (such as a car wreck)
> lead to a police officer being dispatched?
I'm somewhat familiar with the process. You might have better luck
identifying a good source through NENA (listserv@nena.org).
You have the PSAP (Public Safety Answering Point) in the USA
that houses call takers and dispatchers. At best a cell phone will
give a GPS coordinate or perhaps just a general region (southwest
of a given cell tower). Everything from that point on may have some
computer assistance, ubt it is mostly the caller talking to the call taker.
> I'm including such an operator in a novel I'm researching, and want to
> know what the facility looks like, who says what to whom, how the
> closest officer is located, what sort of information is finally sent
> to the officer, how much of the process is automatic, how much
> decision-making is required, etc.
>
> DrYattz
>
> (I'm actually a psychologist; writing is an amateur endeavor. . .)
Good luck,
David
| ![info needed on 911 emergency call systems [Telecom]](/images/header.jpg)
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