getting service - but something's not right

getting service - but something's not right

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Subject Author Date
getting service - but something's not right Ed Stevens 02-19-2006
Posted by Robert Nichols on February 21, 2006, 10:52 am
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:Ed Stevens wrote:
:
:> Here's what the RF Parameters page reports:
:>
:> Tx Power: 42.2 dBmV
:> Rx Power: -4.9 dBmV
:> Downstream SNR: 33.0 dB
:> Downstream MER: 31.9 dB
:> Tx Frequency: 34000000        Hz
:> Rx Frequency: 693000000 Hz
:
:That looks OK - what does your config page look like ? It should show
:your bandwidth and version info.

That 33.0 dB downstream SNR is right at the minimum recommendation
for 256 QAM modulation. If the SNR drifts lower you'll likely see
packet loss or even a dropped connection.

http://www.dslreports.com/faq/5862

--
Bob Nichols AT comcast.net I am "RNichols42"

Network Magic Graduation 20% off animated banner
Posted by Ed Stevens on February 21, 2006, 7:32 pm
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wrote:

>Ed Stevens wrote:
>
>> Cool. I never knew those additional pages were there! Where does
>> one find the docs on the modem?
>
>Not sure there are any besides the LED sheet:
>
>LED                Color                Definition
>Power                Green                Dark when power is Off.
>                                Solid when power is On.
>Cable                Green                Dark for no downstream RF carrier present or
>                                power Off.
>                                Flashing slowly for downstream RF carrier
>                                present and ranging in process.
>                                Flashing fast when registration is in
>                                process, or if flashing fast continuously,
>                                network access has been disabled by your cable
>                                company.
>                                Solid for modem registration complete and
>                                ready to transfer data.
>PC                Green                Dark when no carrier is present to or from PC,
>                                or power is Off.
>                                Solid when carrier is present to or from PC.
>Data                Green                Dark when no data is passing through modem or
>                                power is Off.
>                                Flashing when data is passing through modem.
>Test                Amber                Dark when initial modem self-test is OK, or
>                                power is Off.
>                                Flashing when modem self-test is in process,
>                                or when modem is receiving software updates.
>                                Solid when modem fails the initial self-test.
>
>> Here's what the RF Parameters page reports:
>>
>> Tx Power: 42.2 dBmV
>> Rx Power: -4.9 dBmV
>> Downstream SNR: 33.0 dB
>> Downstream MER: 31.9 dB
>> Tx Frequency: 34000000        Hz
>> Rx Frequency: 693000000 Hz
>
>That looks OK - what does your config page look like ? It should show
>your bandwidth and version info.
>

No specific bandwidth stuff ...


PC Connectivity:
USB: Not Connected
Ethernet: 100 BaseT Full Duplex
USB Vendor ID: 06 cc
MAC Address: <snip>
CM Model: TJ715x

Cable Signal: Ready
Tuning: Complete
Ranging: Complete

Data Service: Ready
Connecting: Complete
Configuring: Complete
Registering: Complete

Current state: Operational
Highest State Obtained: Operational


Kind of reminds me of what a co-worker told me many years ago about
the IT shop he worked in prior to the current job. Mgmt was anal
about hearing "the system is down" -- pretty much forbade the use of
the phrase. So the programmers put a rubber chicken on a stick. If
the chicken was "up", it meant the system was up. So you could tell
the status of the system by looking at the chicken. Ever since
hearing that story, whenever I see a report (kinda like this page from
the modem!) that summarises to the point of being useless, I think
"So, the chicken is up."

Posted by $Bill on February 21, 2006, 7:59 pm
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Ed Stevens wrote:

> wrote:

>>That looks OK - what does your config page look like ? It should show
>>your bandwidth and version info.
>>
>
> No specific bandwidth stuff ...

Wron page: try: modemconfigpage which should give your throttle speeds and such.


Posted by Ed Stevens on February 22, 2006, 6:13 pm
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wrote:

>Ed Stevens wrote:
>
>> wrote:
>
>>>That looks OK - what does your config page look like ? It should show
>>>your bandwidth and version info.
>>>
>>
>> No specific bandwidth stuff ...
>
>Wron page: try: modemconfigpage which should give your throttle speeds and
such.

Modem IP        <snip>
Hardware Version        9.0
Software Version        6.25
DOCSIS Version        2.0
Configuration file name        d11_m_tj715_silver_c01.cm
Maximum Downstream Bandwidth        6600000
Maximum Upstream Bandwidth        384000
Maximum Number of CPEs        1

I notice these are "max' bandwidth. Any way to see 'actual achieved'?

Posted by $Bill on February 22, 2006, 7:38 pm
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Ed Stevens wrote:

> Modem IP        <snip>
> Hardware Version        9.0
> Software Version        6.25
> DOCSIS Version        2.0
> Configuration file name        d11_m_tj715_silver_c01.cm
> Maximum Downstream Bandwidth        6600000
> Maximum Upstream Bandwidth        384000
> Maximum Number of CPEs        1

That's more than me (Adelphia) on downstream, but the upstream is a bit lower :

Mine: Down: 4823450
Up: 463051

> I notice these are "max' bandwidth. Any way to see 'actual achieved'?

You can run one of the many bandwidth testers out there. Here's two:

http://www.broadbandreports.com/speedtest
http://www.testmy.net/


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