getting service - but something's not right

getting service - but something's not right

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Subject Author Date
getting service - but something's not right Ed Stevens 02-19-2006
Posted by Dave on February 19, 2006, 6:11 pm
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Can you see the modem levels with that modem?


> My ISP is Comcast, in the middle Tennessee area.
>
>
> Some time ago I began to get sporadic connections -- would not be able
> to get to the internet for a couple of hours, then could. Finally got
> a service tech to come out. He first said the cable modem had gone
> bad, and replaced it. But the new one 'won't synch up', so he went
> through a couple of more, then decided it must be the line. Put a
> test instrument on it, and said the signal was "too hot." Called
> another tech out to go up the pole. They futzed around some more, an
> finally said they'd come back the next morning. (This was getting into
> the evening on Friday, and they were way over on their shift.)
>
> Well, as you can guess, they never came back. I've not had any
> service interruptions since, BUT ...... ever since that visit, the
> 'data' LED on the modem is consantly flashing at a very high rate.
> Even when the computer is turned off. (This is a Teradyne modem, with
> the LED's labeld 'Power', 'Cable', 'PC', 'Data', and 'Test'. I'm
> presuming the Power, Cable, and PC are exactly what one would expect,
> and the Data and Test are really Send and Receive.
>
> I've not called Comcast, because I *DO* have service, but it still
> seems that something "just ain't right."
>
> Thoughts?



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Posted by Ed Stevens on February 19, 2006, 11:21 pm
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On Sun, 19 Feb 2006 18:11:22 -0500, "Dave"

>Can you see the modem levels with that modem?
>
>
>> My ISP is Comcast, in the middle Tennessee area.
>>
>>
>> Some time ago I began to get sporadic connections -- would not be able
>> to get to the internet for a couple of hours, then could. Finally got
>> a service tech to come out. He first said the cable modem had gone
>> bad, and replaced it. But the new one 'won't synch up', so he went
>> through a couple of more, then decided it must be the line. Put a
>> test instrument on it, and said the signal was "too hot." Called
>> another tech out to go up the pole. They futzed around some more, an
>> finally said they'd come back the next morning. (This was getting into
>> the evening on Friday, and they were way over on their shift.)
>>
>> Well, as you can guess, they never came back. I've not had any
>> service interruptions since, BUT ...... ever since that visit, the
>> 'data' LED on the modem is consantly flashing at a very high rate.
>> Even when the computer is turned off. (This is a Teradyne modem, with
>> the LED's labeld 'Power', 'Cable', 'PC', 'Data', and 'Test'. I'm
>> presuming the Power, Cable, and PC are exactly what one would expect,
>> and the Data and Test are really Send and Receive.
>>
>> I've not called Comcast, because I *DO* have service, but it still
>> seems that something "just ain't right."
>>
>> Thoughts?
>

No. When I point my browser to the modem (192.168.100.1) I get a
"main" page and a "troubleshoot" page. Main shows the following
information:

USB: Not connected
Ethernet: 100 base T Full Duplex
USB Vendor ID: 06 cc
MAC Address: <snip>
CM Model; TJ715x

Cable Signal: Ready
Tuning: Complete
Ranging: Complete
Data Service: Ready
Connecting: Complete
Configuring: Complete
Registering: Complete
Current State: Operational
Highest State Obtained: Operational
Auto Refresh is currently off


And for grins, Troubleshoot give the following:

Dr. Modem has examined your modem
Dr. Modem's Diagnosis:
- The modem is fully operational

How's that for succinct to the point of being non-informative? :-)

Posted by $Bill on February 20, 2006, 3:40 am
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Ed Stevens wrote:

> On Sun, 19 Feb 2006 18:11:22 -0500, "Dave"
>
>
>>Can you see the modem levels with that modem?
>>
>>
>>
>>>My ISP is Comcast, in the middle Tennessee area.
>>>
>>>
>>>Some time ago I began to get sporadic connections -- would not be able
>>>to get to the internet for a couple of hours, then could. Finally got
>>>a service tech to come out. He first said the cable modem had gone
>>>bad, and replaced it. But the new one 'won't synch up', so he went
>>>through a couple of more, then decided it must be the line. Put a
>>>test instrument on it, and said the signal was "too hot." Called
>>>another tech out to go up the pole. They futzed around some more, an
>>>finally said they'd come back the next morning. (This was getting into
>>>the evening on Friday, and they were way over on their shift.)
>>>
>>>Well, as you can guess, they never came back. I've not had any
>>>service interruptions since, BUT ...... ever since that visit, the
>>>'data' LED on the modem is consantly flashing at a very high rate.
>>>Even when the computer is turned off. (This is a Teradyne modem, with
>>>the LED's labeld 'Power', 'Cable', 'PC', 'Data', and 'Test'. I'm
>>>presuming the Power, Cable, and PC are exactly what one would expect,
>>>and the Data and Test are really Send and Receive.
>>>
>>>I've not called Comcast, because I *DO* have service, but it still
>>>seems that something "just ain't right."
>>>
>>>Thoughts?
>>
>
> No. When I point my browser to the modem (192.168.100.1) I get a
> "main" page and a "troubleshoot" page. Main shows the following
> information:
>
> USB: Not connected
> Ethernet: 100 base T Full Duplex
> USB Vendor ID: 06 cc
> MAC Address: <snip>
> CM Model; TJ715x
>
> Cable Signal: Ready
> Tuning: Complete
> Ranging: Complete
> Data Service: Ready
> Connecting: Complete
> Configuring: Complete
> Registering: Complete
> Current State: Operational
> Highest State Obtained: Operational
> Auto Refresh is currently off
>
>
> And for grins, Troubleshoot give the following:
>
> Dr. Modem has examined your modem
> Dr. Modem's Diagnosis:
> - The modem is fully operational
>
> How's that for succinct to the point of being non-informative? :-)

Is that a Teradyne (as you mentioned in your first post) or a Terayon modem ?

If it's a Terayon (TJ715 - not sure if TJ715X is the same) you should be
able to go to these pages :

Main                http://192.168.100.1/mainPage
Troubleshoot        http://192.168.100.1/modemTroubleshootPage
Connection        http://192.168.100.1/modemRfPage

Advanced Links : (only available after logging in)

Event Log        http://192.168.100.1/modemLogPage
Status                http://192.168.100.1/modemStatusPage
DS Freq                http://192.168.100.1/modemDsFreqPage
Configuration        http://192.168.100.1/modemConfigPage
Logout                http://192.168.100.1/logout

Try going to the modemLogPage and typing in the password <<<<< icu4at! >>>>>
If it's the same as the TJ715, that should get you in and you can go to the
Connection link and get your numbers.

Posted by Ed Stevens on February 20, 2006, 6:20 pm
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wrote:

>Ed Stevens wrote:
>
>> On Sun, 19 Feb 2006 18:11:22 -0500, "Dave"
>>
>>
>>>Can you see the modem levels with that modem?
>>>
>>>
>>>
>>>>My ISP is Comcast, in the middle Tennessee area.
>>>>
>>>>
>>>>Some time ago I began to get sporadic connections -- would not be able
>>>>to get to the internet for a couple of hours, then could. Finally got
>>>>a service tech to come out. He first said the cable modem had gone
>>>>bad, and replaced it. But the new one 'won't synch up', so he went
>>>>through a couple of more, then decided it must be the line. Put a
>>>>test instrument on it, and said the signal was "too hot." Called
>>>>another tech out to go up the pole. They futzed around some more, an
>>>>finally said they'd come back the next morning. (This was getting into
>>>>the evening on Friday, and they were way over on their shift.)
>>>>
>>>>Well, as you can guess, they never came back. I've not had any
>>>>service interruptions since, BUT ...... ever since that visit, the
>>>>'data' LED on the modem is consantly flashing at a very high rate.
>>>>Even when the computer is turned off. (This is a Teradyne modem, with
>>>>the LED's labeld 'Power', 'Cable', 'PC', 'Data', and 'Test'. I'm
>>>>presuming the Power, Cable, and PC are exactly what one would expect,
>>>>and the Data and Test are really Send and Receive.
>>>>
>>>>I've not called Comcast, because I *DO* have service, but it still
>>>>seems that something "just ain't right."
>>>>
>>>>Thoughts?
>>>
>>
>> No. When I point my browser to the modem (192.168.100.1) I get a
>> "main" page and a "troubleshoot" page. Main shows the following
>> information:
>>
>> USB: Not connected
>> Ethernet: 100 base T Full Duplex
>> USB Vendor ID: 06 cc
>> MAC Address: <snip>
>> CM Model; TJ715x
>>
>> Cable Signal: Ready
>> Tuning: Complete
>> Ranging: Complete
>> Data Service: Ready
>> Connecting: Complete
>> Configuring: Complete
>> Registering: Complete
>> Current State: Operational
>> Highest State Obtained: Operational
>> Auto Refresh is currently off
>>
>>
>> And for grins, Troubleshoot give the following:
>>
>> Dr. Modem has examined your modem
>> Dr. Modem's Diagnosis:
>> - The modem is fully operational
>>
>> How's that for succinct to the point of being non-informative? :-)
>
>Is that a Teradyne (as you mentioned in your first post) or a Terayon modem ?
>
>If it's a Terayon (TJ715 - not sure if TJ715X is the same) you should be
>able to go to these pages :
>
>Main                http://192.168.100.1/mainPage
>Troubleshoot        http://192.168.100.1/modemTroubleshootPage
>Connection        http://192.168.100.1/modemRfPage
>
>Advanced Links : (only available after logging in)
>
>Event Log        http://192.168.100.1/modemLogPage
>Status                http://192.168.100.1/modemStatusPage
>DS Freq                http://192.168.100.1/modemDsFreqPage
>Configuration        http://192.168.100.1/modemConfigPage
>Logout                http://192.168.100.1/logout
>
>Try going to the modemLogPage and typing in the password <<<<< icu4at! >>>>>
>If it's the same as the TJ715, that should get you in and you can go to the
>Connection link and get your numbers.

DOH!

Yes, Terayon.

Cool. I never knew those additional pages were there! Where does
one find the docs on the modem?

Here's what the RF Parameters page reports:

Tx Power: 42.2 dBmV
Rx Power: -4.9 dBmV
Downstream SNR: 33.0 dB
Downstream MER: 31.9 dB
Tx Frequency: 34000000        Hz
Rx Frequency: 693000000 Hz



Posted by $Bill on February 20, 2006, 9:01 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
Ed Stevens wrote:

> Cool. I never knew those additional pages were there! Where does
> one find the docs on the modem?

Not sure there are any besides the LED sheet:

LED                Color                Definition
Power                Green                Dark when power is Off.
                                Solid when power is On.
Cable                Green                Dark for no downstream RF carrier present or
                                power Off.
                                Flashing slowly for downstream RF carrier
                                present and ranging in process.
                                Flashing fast when registration is in
                                process, or if flashing fast continuously,
                                network access has been disabled by your cable
                                company.
                                Solid for modem registration complete and
                                ready to transfer data.
PC                Green                Dark when no carrier is present to or from PC,
                                or power is Off.
                                Solid when carrier is present to or from PC.
Data                Green                Dark when no data is passing through modem or
                                power is Off.
                                Flashing when data is passing through modem.
Test                Amber                Dark when initial modem self-test is OK, or
                                power is Off.
                                Flashing when modem self-test is in process,
                                or when modem is receiving software updates.
                                Solid when modem fails the initial self-test.

> Here's what the RF Parameters page reports:
>
> Tx Power: 42.2 dBmV
> Rx Power: -4.9 dBmV
> Downstream SNR: 33.0 dB
> Downstream MER: 31.9 dB
> Tx Frequency: 34000000        Hz
> Rx Frequency: 693000000 Hz

That looks OK - what does your config page look like ? It should show
your bandwidth and version info.



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