|
Posted by Brandon McCombs on October 3, 2006, 12:09 am
If you were Registered and logged in, you could reply and use other advanced thread options
>> Can anyone provide a website (preferrably) or a book that gives an
>> overview of VoIP architecture? I'm trying to figure out how to propose
>> a solution of VoIP within an organization that currently uses an old
>> Siemens PBX. Answers I'm looking for are regarding the ability for
>> certain info from the server network to be displayed on a user's PC
>> screen when a call is transferred from an external call center to an
>> internal user and I figured the only way to do that is to install an
>> VoIP system that interfaces the old PBX with a new IP PBX. How logical
>> does that sound? They also want predictive dialing and IVR. (Those
>> features aren't restricted to VoIP though but if a VoIP system provides
>> them too that would be good.) Any thoughts, comments, suggestion, or
>> further questions are welcomed.
>>
>> Brandon
>
> There are a number of good Voip books from Cisco Press. Unfortunately, they
> are geared toward Cisco equipment (which may be okay for you, I don't know).
> Also, you might want to check out Chapter 1 of Asterisk: The Future of
> Telephony. It is published by O'Reilly and was available from them in PDF
> format for free. I cannot locate it in PDF format at the moment though on
> their web site.
>
> You can interface Asterisk (one Voip system) with legacy PBXes; however, I
> have not done it so I cannot speak to that. Asterisk can definitely do IVR
> and I would imagine someone has it doing predictive dialing. Google is your
> friend.
>
> Jonathan
>
>
I've been using Google and today I used Google Groups to see if I could
come up with anything else. I resorted to using newsgroups because I
couldn't find anything useful on the web regarding how to interface a
VoIP system with a legacy PBX and whether I needed to in order to
accomplish some of the capabilities we want to implement (or whether
VoIP was needed at all for what we want). I'll try to find the books you
mentioned and see if they help.
thanks
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map