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Posted by Danska on March 11, 2005, 11:51 pm
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> Ron Hunter wrote:
>> jim greene wrote:
>>> On Fri, 11 Mar 2005 15:45:54 +0000, Art Jackson
>>>
>>>
>>>> jim greene wrote:
>>>>
>>>>> I'm using earthlink via rr/tw cable and using their oem cable modem
>>>>> all is fine. I decided to buy (not from earthlink) a spare
>>>>> Motorola SB5100 cable modem and after I power up, the power light
>>>>> blinks while the others stay on. I called their tech support and
>>>>> the guy said it was a faulty modem but he didn't sound too
>>>>> convincing so I wonder if anyone here knows? Would calling in the
>>>>> mac address to earthlink for the spare modem affect the connection
>>>>> ? I tried to power off / on everything but so far no luck. The
>>>>> reset button seems to do nothing tho I can power off/on
>>>>> regardless. When I hook everything back to the earthlink modem
>>>>> everything works again as normal. Any ideas ??
>>>>
>>>> In Addition, I just looked at the Troubleshooting guide at
>>>>
http://broadband.motorola.com/consumers/products/SB5100/downloads/SB5100_LED_Troubleshooting.pdf
>>>> and it indicates that if the other lights are on, and the power
>>>> light is flashing, that the Network Access is Off. I'd suggest you
>>>> call Earthlink support and tell them what is going on, and maybe
>>>> they can suggest what to do, to get the spare modem connected. It
>>>> may be a simple matter of just giving them the mac address and
>>>> letting them add it to your configuration record. Good luck.
>>>
>>>
>>>
>>> Exactly Art. I edited my last message to you to keep it brief but my
>>> unedited message mentioned that I did call Earthlink per instructions
>>> on the new cable modem box (Motorola) and they will only allow one
>>> mac address at a time in their system unless I pay more per month. And
>>> then it takes 2-3 days to register it to get it to work. So I
>>> can't just swap out modems unless I call them and wait. Aside from
>>> this, within your last link provided, it looks like I might have a
>>> faulty modem (can't tell for sure because I didn't want to swap mac
>>> addresses with Earthlink) but the Motorola info said faulty modem
>>> and when I called Motorola (before I called Earthlink) they said it
>>> was faulty too. I'm not convinced it is because I think the mac
>>> address not being registered with Earthlink has more to do with the
>>> blinking power light because when it first boots up, the power light
>>> stays lit till the send(??) light comes on solid and then the power
>>> light begins to blink steady. So my dilemna is to go with a hunch
>>> or what I read and told by Motorola but I think I'll send it back
>>> but not sure if I want to exchange it or not. My guess right now is
>>> just to send it back but I'll think this out a bit more.
>>>
>>> Your advice is good. Thanks again Art.
>> If they want you to wait 2 or 3 days for something that takes only a
>> few seconds to change, I suggest you change ISPs. That is downright
>> asinine. Changes to Mac addresses take just about 5 minutes here,
>> with Charter Pipeline, which isn't known for great customer service..
>
> It's Earthlink over RR cable. RR probably doesn't answer Earthlink's
> support calls.
>
> Q
>
But couldn't he just give them the new mac address and wait the few days? My
thinking is they are not going to disable the old one asap, the same day.
They are just going to call rr and have switch the mac to the new one. When
that happens, the old modem will not work anymore and that's when you know
to hook up the new one. opinions?
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