auto attendant/voicemail

auto attendant/voicemail
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Subject Author Date
auto attendant/voicemail lyle 03-21-2007
Posted by T on March 21, 2007, 7:32 pm
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lgoldstein27@nyc.rr.com says...
> I know this is the newsgroup for technical aspects of telephony but I
> am trying to get a handle on this.
> I am setting up a new office with three employees. I have two lines
> and data line. Each wants its own phone and voicemail/answering
> machine for their own private messages. There is no secretary. So I am
> looking for when a person calls the main number it gets the main
> announcement -"if you want to reach so and so, press one", etc. It
> then transfers to that phone extension and if the person doesnt pick
> up his personal voicemail/announcment plays and accepts a message in
> his own mailbox.
> I was interested in the AT&T 984 which has auto attendant and and a
> digital answering machine but apparently from what I can read in the
> manual while it does transfer the call to the employees phone, if no
> one picks up it drops the call. There is no option for leaving a
> message for the employee and creating his own greeting.
>
> I see on ebay that there is a VP206 which appears to due both. Is this
> true? Does it need to be physically connected to all phones? Are you
> able to the transfer to the extension, and when it occurs, allow for
> personal greeting for each of the extensions (i.e. you have reached
> the desk of....).
>
> Alternatively, i guess I could buy 4 att phones. Set one up as the
> auto-attendant the others to the regular answering machine so when the
> auto attendant phone transfers it to other phones-each phone's
> answering machine picks up after a number of rings.
>
> Which one would you suggest?
>
> I apologize for ignorance but if someone can enlighten me it would be
> much appreciated. If this not option for this vp206, I'll take
> suggestions.
>
> Thanks in advance
>
> lyle

Open source is your friend. Asterisk!


Posted by Alphamacaroon on March 22, 2007, 8:48 am
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> lgoldstei...@nyc.rr.com says...
>
>
>
>
>
> > I know this is the newsgroup for technical aspects of telephony but I
> > am trying to get a handle on this.
> > I am setting up a new office with three employees. I have two lines
> > and data line. Each wants its own phone and voicemail/answering
> > machine for their own private messages. There is no secretary. So I am
> > looking for when a person calls the main number it gets the main
> > announcement -"if you want to reach so and so, press one", etc. It
> > then transfers to that phone extension and if the person doesnt pick
> > up his personal voicemail/announcment plays and accepts a message in
> > his own mailbox.
> > I was interested in the AT&T 984 which hasauto attendantand and a
> > digital answering machine but apparently from what I can read in the
> > manual while it does transfer the call to the employees phone, if no
> > one picks up it drops the call. There is no option for leaving a
> > message for the employee and creating his own greeting.
>
> > I see on ebay that there is a VP206 which appears to due both. Is this
> > true? Does it need to be physically connected to all phones? Are you
> > able to the transfer to the extension, and when it occurs, allow for
> > personal greeting for each of the extensions (i.e. you have reached
> > the desk of....).
>
> > Alternatively, i guess I could buy 4 att phones. Set one up as the
> >auto-attendantthe others to the regular answering machine so when the
> >auto attendantphone transfers it to other phones-each phone's
> > answering machine picks up after a number of rings.
>
> > Which one would you suggest?
>
> > I apologize for ignorance but if someone can enlighten me it would be
> > much appreciated. If this not option for this vp206, I'll take
> > suggestions.
>
> > Thanks in advance
>
> > lyle
>
> Open source is your friend. Asterisk!- Hide quoted text -
>
> - Show quoted text -

http://www.callbutler.com


Posted by Jonathan Roberts on March 22, 2007, 11:27 pm
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Alphamacaroon wrote:
> http://www.callbutler.com
>

What do you think of callbutler? I have been looking into this. The
only downside is 100% voip.

Thanks,

Jonathan

Posted by Rod Dorman on March 22, 2007, 6:19 pm
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>lgoldstein27@nyc.rr.com says...
>> I know this is the newsgroup for technical aspects of telephony but I
>> am trying to get a handle on this.
>> I am setting up a new office with three employees. I have two lines
>> and data line. Each wants its own phone and voicemail/answering
>> machine for their own private messages. There is no secretary. So I am
>> looking for when a person calls the main number it gets the main
>> announcement -"if you want to reach so and so, press one", etc. It
>> then transfers to that phone extension and if the person doesnt pick
>> up his personal voicemail/announcment plays and accepts a message in
>> his own mailbox.
>> ...
>Open source is your friend. Asterisk!

I'll second this suggestion. If you've got a spare box around you can
try it out for just the cost of a card for interfacing to your PSTN.

The downside is there could be a bit of a learning curve.

--
                                        -- Rod --
rodd(at)polylogics(dot)com

Posted by David Lesher on March 24, 2007, 10:34 am
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>I see on ebay that there is a VP206 which appears to due both. Is this
>true? Does it need to be physically connected to all phones? Are you
>able to the transfer to the extension, and when it occurs, allow for
>personal greeting for each of the extensions (i.e. you have reached
>the desk of....).

>Alternatively, i guess I could buy 4 att phones. Set one up as the

As Carl said; I bought {or my client did..} a VP206. It now has the
Stak improved ROMs.

It's working, but it's no Jack Kennedy.

a) The station ports are not balanced. What that means is -- don't
put the unit 170 ft away in the phone room or you'll get lots of
crosstalk between stations. I moved it into the office itself & that
problem is gone. Yes, the phones plug into the unit; it plugs into
the wall & the incoming lines.

b) There's some griping that you can't play back VM messages in LIFO
order, just FIFO. My response is such discourages VM message hoarding.
There IS a "skip-ahead" function while playing messages.

c) VM audio quality is OK - not broadcast perfect but not robot-ish.

d) Finding phones with 90V message-waiting lights that the customer
liked was a minor PITA. We settled on a Panasonic model.

e) Our fax detection did not work at all, but Stak told me our box
was the oldest hardware version. Instead, I used ""Ringmaster"" aka
another DN from Verizontal; the fax machine had a detector. I set
that trunk to need 5-6 rings before the VP206 picks up; that gives
the fax enough time to snatch the call.

f) Yes, each station has its own OGM, so people call in & hear the
main greeting:

        You've reached XYZ,
        for Abbot, dial 12
        for Costello, 14

and if he does not pick up:

        Hi, this is Abbot, and
        I'm not here....

        
g) I assume the transfer function works, because I'd hear about it
otherwise..

h) I've had some complaints that the Message Waiting lamp does not
come on until hours after the message was left.

i) There have been some griping from callers that the VM cut them
off, and sometimes it's done that more than once.


h) & i) may cause us to replace it in the mid-term future.


--
A host is a host from coast to coast.................wb8foz@nrk.com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433

Similar ThreadsPosted
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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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