auto attendant/voicemail

auto attendant/voicemail
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Subject Author Date
auto attendant/voicemail lyle 03-21-2007
Posted by lyle on March 21, 2007, 3:52 am
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I know this is the newsgroup for technical aspects of telephony but I
am trying to get a handle on this.
I am setting up a new office with three employees. I have two lines
and data line. Each wants its own phone and voicemail/answering
machine for their own private messages. There is no secretary. So I am
looking for when a person calls the main number it gets the main
announcement -"if you want to reach so and so, press one", etc. It
then transfers to that phone extension and if the person doesnt pick
up his personal voicemail/announcment plays and accepts a message in
his own mailbox.
I was interested in the AT&T 984 which has auto attendant and and a
digital answering machine but apparently from what I can read in the
manual while it does transfer the call to the employees phone, if no
one picks up it drops the call. There is no option for leaving a
message for the employee and creating his own greeting.

I see on ebay that there is a VP206 which appears to due both. Is this
true? Does it need to be physically connected to all phones? Are you
able to the transfer to the extension, and when it occurs, allow for
personal greeting for each of the extensions (i.e. you have reached
the desk of....).

Alternatively, i guess I could buy 4 att phones. Set one up as the
auto-attendant the others to the regular answering machine so when the
auto attendant phone transfers it to other phones-each phone's
answering machine picks up after a number of rings.

Which one would you suggest?

I apologize for ignorance but if someone can enlighten me it would be
much appreciated. If this not option for this vp206, I'll take
suggestions.

Thanks in advance

lyle


Pure Networks
Posted by Rich Piehl on March 21, 2007, 9:04 am
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lyle wrote:
> I know this is the newsgroup for technical aspects of telephony but I
> am trying to get a handle on this.
> I am setting up a new office with three employees. I have two lines
> and data line. Each wants its own phone and voicemail/answering
> machine for their own private messages. There is no secretary. So I am
> looking for when a person calls the main number it gets the main
> announcement -"if you want to reach so and so, press one", etc. It
> then transfers to that phone extension and if the person doesnt pick
> up his personal voicemail/announcment plays and accepts a message in
> his own mailbox.
> I was interested in the AT&T 984 which has auto attendant and and a
> digital answering machine but apparently from what I can read in the
> manual while it does transfer the call to the employees phone, if no
> one picks up it drops the call. There is no option for leaving a
> message for the employee and creating his own greeting.
>
> I see on ebay that there is a VP206 which appears to due both. Is this
> true? Does it need to be physically connected to all phones? Are you
> able to the transfer to the extension, and when it occurs, allow for
> personal greeting for each of the extensions (i.e. you have reached
> the desk of....).
>
> Alternatively, i guess I could buy 4 att phones. Set one up as the
> auto-attendant the others to the regular answering machine so when the
> auto attendant phone transfers it to other phones-each phone's
> answering machine picks up after a number of rings.
>
> Which one would you suggest?
>
> I apologize for ignorance but if someone can enlighten me it would be
> much appreciated. If this not option for this vp206, I'll take
> suggestions.
>
> Thanks in advance
>
> lyle
>

Consider and ESI C or S class. Fairly inexpensive and, from my
experience, very reliable.

Take care,
Rich

God bless the USA

--
Et in terra pax

Posted by Carl Navarro on March 21, 2007, 10:06 am
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>I know this is the newsgroup for technical aspects of telephony but I
>am trying to get a handle on this.
>I am setting up a new office with three employees. I have two lines
>and data line. Each wants its own phone and voicemail/answering
>machine for their own private messages. There is no secretary. So I am
>looking for when a person calls the main number it gets the main
>announcement -"if you want to reach so and so, press one", etc. It
>then transfers to that phone extension and if the person doesnt pick
>up his personal voicemail/announcment plays and accepts a message in
>his own mailbox.
>I was interested in the AT&T 984 which has auto attendant and and a
>digital answering machine but apparently from what I can read in the
>manual while it does transfer the call to the employees phone, if no
>one picks up it drops the call. There is no option for leaving a
>message for the employee and creating his own greeting.
>
>I see on ebay that there is a VP206 which appears to due both. Is this
>true? Does it need to be physically connected to all phones? Are you
>able to the transfer to the extension, and when it occurs, allow for
>personal greeting for each of the extensions (i.e. you have reached
>the desk of....).
>
>Alternatively, i guess I could buy 4 att phones. Set one up as the
>auto-attendant the others to the regular answering machine so when the
>auto attendant phone transfers it to other phones-each phone's
>answering machine picks up after a number of rings.
>
>Which one would you suggest?

For the sake of an argument, you're trying to do a $1000 job with a
$200 box. What is your budget?

For the $1K, you can get a Venture IP system, or a Panasonic TA-824
with BV and Auto Attendant.

Both of these systems are pretty simple to install and configure and
don't have a ton of bells and whistles.

Clearly, the more money you spend, the more features you'll gain. Keep
that in mind if you plan to expand either employees or phone system
functions.

Carl Navarro



Posted by lyle on March 21, 2007, 11:13 am
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On Mar 21, 8:04 am, Rich Piehl
> Consider and ESI C or S class. Fairly inexpensive and, from my
> experience, very reliable.
>
> Take care,
> Rich
Thank you for the suggestion.

> For the sake of an argument, you're trying to do a $1000 job with a
> $200 box. What is your budget?
>
> For the $1K, you can get a Venture IP system, or a Panasonic TA-824
> with BV and Auto Attendant.
>
> Both of these systems are pretty simple to install and configure and
> don't have a ton of bells and whistles.
>
> Clearly, the more money you spend, the more features you'll gain. Keep
> that in mind if you plan to expand either employees or phone system
> functions.

Obviously I am not looking to spend a 1k or else I would not have
asked about vp206. I appreciate the suggestion but thats not
in my budget. Maybe someone can answer if the vp206 does what I asked
about?


Posted by Carl Navarro on March 23, 2007, 11:51 pm
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>On Mar 21, 8:04 am, Rich Piehl
>> Consider and ESI C or S class. Fairly inexpensive and, from my
>> experience, very reliable.
>>
>> Take care,
>> Rich
> Thank you for the suggestion.
>
>> For the sake of an argument, you're trying to do a $1000 job with a
>> $200 box. What is your budget?
>>
>> For the $1K, you can get a Venture IP system, or a Panasonic TA-824
>> with BV and Auto Attendant.
>>
>> Both of these systems are pretty simple to install and configure and
>> don't have a ton of bells and whistles.
>>
>> Clearly, the more money you spend, the more features you'll gain. Keep
>> that in mind if you plan to expand either employees or phone system
>> functions.
>
>Obviously I am not looking to spend a 1k or else I would not have
>asked about vp206. I appreciate the suggestion but thats not
>in my budget. Maybe someone can answer if the vp206 does what I asked
>about?


Well, you seem to have a handle on it all by yourself. I sold my VP
to David Lesher who hangs out here. Maybe he'll jump in and give his
unbiased opinion on what a piece of crap the system was. I bought it
about 3 or 4 years ago to answer the phone of a large retail store,
and play a "we are opening in the future call our other stores until
then" message and then allow the caller to press zero to reach someone
in this store.

It required a Standby Power Supply because the internal battery, even
after it was replaced, kept dropping out and losing the programming.
The version of software was barely upgradeable and it would not detect
fax tones. Id dit light Vodavi message waiting lights on the single
line sets, and it did allow you to leave a message if the single line
ports were unanswered. Yes, the phones had to be connected to the
ports on the system, it's a PBX.

Carl



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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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