XMWK button and the MWI

XMWK button and the MWI
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Subject Author Date
XMWK button and the MWI Michael Andrews 10-23-2006
Posted by Michael Andrews on October 23, 2006, 1:02 pm
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I made some changes to a few dozen phonesets on campus last week. I
added an XMWK button as well as the class of service LMPX. The problem
I've run into is that on some phones (just a half dozen or so) have an
issue where the MWI won't shut off, even when all messages are cleared
from the mailbox. Is there something I'm missing, maybe a CLS I've
overlooked? It's very odd that it would be happening on only some
phones. They are all either 2216's or 2616's, all on different line
cards. Other phones of the same type and on the same line card work
fine with this setup.

Interested to hear if anyone has insights into this problem,
Mike


Pure Networks
Posted by PeterG on October 23, 2006, 5:43 pm
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Michael Andrews wrote:
> I made some changes to a few dozen phonesets on campus last week. I
> added an XMWK button as well as the class of service LMPX. The problem
> I've run into is that on some phones (just a half dozen or so) have an
> issue where the MWI won't shut off, even when all messages are cleared
> from the mailbox. Is there something I'm missing, maybe a CLS I've
> overlooked? It's very odd that it would be happening on only some
> phones. They are all either 2216's or 2616's, all on different line
> cards. Other phones of the same type and on the same line card work
> fine with this setup.
>
> Interested to hear if anyone has insights into this problem,
> Mike

Check if there are any other mailboxes pointed at these extns.

Peter


Posted by Michael Andrews on October 24, 2006, 7:46 am
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Hi Peter,

> Check if there are any other mailboxes pointed at these extns.

This was actually one of the first things I checked and it wasn't the
case. No other box's MWI indicators pointing there, nor were there any
other boxes being observed by the phones in question.

~ Mike





PeterG wrote:
> Michael Andrews wrote:
> > I made some changes to a few dozen phonesets on campus last week. I
> > added an XMWK button as well as the class of service LMPX. The problem
> > I've run into is that on some phones (just a half dozen or so) have an
> > issue where the MWI won't shut off, even when all messages are cleared
> > from the mailbox. Is there something I'm missing, maybe a CLS I've
> > overlooked? It's very odd that it would be happening on only some
> > phones. They are all either 2216's or 2616's, all on different line
> > cards. Other phones of the same type and on the same line card work
> > fine with this setup.
> >
> > Interested to hear if anyone has insights into this problem,
> > Mike
>
> Check if there are any other mailboxes pointed at these extns.
>
> Peter


Posted by Bob on October 23, 2006, 7:16 pm
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>I made some changes to a few dozen phonesets on campus last week. I
> added an XMWK button as well as the class of service LMPX. The problem
> I've run into is that on some phones (just a half dozen or so) have an
> issue where the MWI won't shut off, even when all messages are cleared
> from the mailbox. Is there something I'm missing, maybe a CLS I've
> overlooked? It's very odd that it would be happening on only some
> phones. They are all either 2216's or 2616's, all on different line
> cards. Other phones of the same type and on the same line card work
> fine with this setup.
>
> Interested to hear if anyone has insights into this problem,
> Mike

Given that you mentioned 2216's, the ones you are having problems with are
ACD sets... Right?



Posted by Michael Andrews on October 24, 2006, 7:54 am
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Bob,

Yes, they are all ACD sets. We're moving to a company-wide setup of
using MCR keys vs. SCR keys since we're almost out of DID's in our
exchange. Also, I needed to clear out our 1xxx range (which was in use
by these particular ACD sets as the Symposium postion ID) because I
needed to set up a CDP between here and our remote offices. Even
though I know now that I don't *really* need to clear out the whole
number range to set up a CDP, I thought it would be good practice to do
it anyways, just in case.

To get around the problem of the MWI not working on MCR'd ACD sets here
are the changes I made:

KEY 00 ACD (changed from 1xxx to 8xxx)
KEY 01 MCR (changed from SCR 4xxx to MCR 4xxx)
KEY 02 MCR (changed from SCR 8xxx to MCR 4xxx)
CLS LMPX (added)
AOM 1 (changed from 0)
KEY 37 XMWK (added to the "Add-On Module" which doesn't really
exist. I didn't have any other keys left in the normal pad, nor did I
want two MWK's blinking at the user. I did this for uniformity with
some of the 3904 & 3905 sets we have that don't let you change the MWK
on KEY 16 to an XMWK (unlike the 2216 & 2616 sets).

For the rest of the phones, this seems to work fine... only for a half
dozen of them is it a problem.

~ Mike




Bob wrote:
> >I made some changes to a few dozen phonesets on campus last week. I
> > added an XMWK button as well as the class of service LMPX. The problem
> > I've run into is that on some phones (just a half dozen or so) have an
> > issue where the MWI won't shut off, even when all messages are cleared
> > from the mailbox. Is there something I'm missing, maybe a CLS I've
> > overlooked? It's very odd that it would be happening on only some
> > phones. They are all either 2216's or 2616's, all on different line
> > cards. Other phones of the same type and on the same line card work
> > fine with this setup.
> >
> > Interested to hear if anyone has insights into this problem,
> > Mike
>
> Given that you mentioned 2216's, the ones you are having problems with are
> ACD sets... Right?


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