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Posted by on July 23, 2008, 5:40 am
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> Dan24 wrote:
> > Hi,
> > We are a small business with 15 employees and are recently reviewing
> > some offers to upgrade our old Panasonic PBX to a new one. We have 14
> > employees in our main branch and another employee in a remote branch.
> > We have 2 very competitive offers fromAvayafor IP Office 500 with 14
> > digital 5410 phones and 1 IP phone for the teleworker and the offer
> > from Cisco includes 2811 router running Cisco Communications Manager
> > Express (CME) with 15 IP phones model 7911.
> > One of the things that bothers me withAvayais that their solution is
> > not pure IP and they don't support SIP phones (only SIP trunking). On
> > the other hand, their solution seems to have more features than
> > Cisco's (the free Phone Manager Lite software for example) and I heard
> > they keep updating IP Office with new features in each version
> > (version updates are also free).
> > I need some help making a decision here, please share your thoughts
> > &
> > experience...
> > Thanks in advance,
> > Danny
>
> Hi Danny,
>
> It is rather amusing to read that it bothers you that a phone is not IP
> rather than, say, a phone may not deliver voice quality or something else
> that has anything to do with what the phone is actually for - get you to
> hear the other person.
>
> Look at the feature set first, support that the interconnect selling the
> system to you offers second, warranty third and then (maybe) the
> underlying technology.
>
> For someone calling from outside a digital phone on a SIP trunk with
> incoming call route built for it will behave exactly as a standalone SIP
> phone would except you don't have to worry about powering it and you have
> access to all other types of trunks the system accepts and other system
> features.
>
> Whatever system you chose, make sure you greatly lower your expectations
> of voice quality over a SIP trunk versus a PRI or even a good old analog
> line. If you receive your SIP trunks over anything other than the
> provider's own T1/Fiber/What have you/ be ready for call drops, echo,
> inability to complete a call and just about any other call problem you ca=
n
> think of - it'll be there at one time or another due to Internet's
> inherent issues with time-sensitive delivery.
>
> Should I mention that you need CAT5E cabling for IP phones? Half of the
> clients I deal with forget this little detail - you cannot simply replace
> an old Panasonic with an IP phone system without having to redo or at
> least re-arrange the cabling first. Sometimes at a cost comparable to the
> cost of the new phone system.
>
> Oh, BTW, I should have mentioned it earlier - I'm anAvayaguy :)
>
> --
>
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> ******* =A0******* =A0 =A0 =A0 **
> ****** =A0 ****** =A0 =A0 =A0 **
>
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Great points
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