Which PBX to choose? Avaya or Cisco?

Which PBX to choose? Avaya or Cisco?
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Which PBX to choose? Avaya or Cisco? Dan24 07-08-2008
Posted by Dan24 on July 8, 2008, 12:01 pm
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Hi,

We are a small business with 15 employees and are recently reviewing
some offers to upgrade our old Panasonic PBX to a new one. We have 14
employees in our main branch and another employee in a remote branch.
We have 2 very competitive offers from Avaya for IP Office 500 with 14
digital 5410 phones and 1 IP phone for the teleworker and the offer
from Cisco includes 2811 router running Cisco Communications Manager
Express (CME) with 15 IP phones model 7911.
One of the things that bothers me with Avaya is that their solution is
not pure IP and they don't support SIP phones (only SIP trunking). On
the other hand, their solution seems to have more features than
Cisco's (the free Phone Manager Lite software for example) and I heard
they keep updating IP Office with new features in each version
(version updates are also free).

I need some help making a decision here, please share your thoughts &
experience...

Thanks in advance,

Danny

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Posted by Mike Schumann on July 20, 2008, 9:59 pm
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What's wrong with your old Panasonic PBX?

Mike Schumann

> Hi,
>
> We are a small business with 15 employees and are recently reviewing
> some offers to upgrade our old Panasonic PBX to a new one. We have 14
> employees in our main branch and another employee in a remote branch.
> We have 2 very competitive offers from Avaya for IP Office 500 with 14
> digital 5410 phones and 1 IP phone for the teleworker and the offer
> from Cisco includes 2811 router running Cisco Communications Manager
> Express (CME) with 15 IP phones model 7911.
> One of the things that bothers me with Avaya is that their solution is
> not pure IP and they don't support SIP phones (only SIP trunking). On
> the other hand, their solution seems to have more features than
> Cisco's (the free Phone Manager Lite software for example) and I heard
> they keep updating IP Office with new features in each version
> (version updates are also free).
>
> I need some help making a decision here, please share your thoughts &
> experience...
>
> Thanks in advance,
>
> Danny


** Posted from http://www.teranews.com **

Posted by Dan24 on July 21, 2008, 3:13 pm
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On Jul 21, 4:59=A0am, "Mike Schumann" <mike-nos...@traditions-
nospam.com> wrote:
> What's wrong with your old Panasonic PBX?
>
> Mike Schumann
>
>
>
>
>
> > Hi,
>
> > We are a small business with 15 employees and are recently reviewing
> > some offers to upgrade our old Panasonic PBX to a new one. We have 14
> > employees in our main branch and another employee in a remote branch.
> > We have 2 very competitive offers from Avaya for IP Office 500 with 14
> > digital 5410 phones and 1 IP phone for the teleworker and the offer
> > from Cisco includes 2811 router running Cisco Communications Manager
> > Express (CME) with 15 IP phones model 7911.
> > One of the things that bothers me with Avaya is that their solution is
> > not pure IP and they don't support SIP phones (only SIP trunking). On
> > the other hand, their solution seems to have more features than
> > Cisco's (the free Phone Manager Lite software for example) and I heard
> > they keep updating IP Office with new features in each version
> > (version updates are also free).
>
> > I need some help making a decision here, please share your thoughts &
> > experience...
>
> > Thanks in advance,
>
> > Danny
>
> ** Posted fromhttp://www.teranews.com**

No PRI support. Too much money to upgrade and no one will support it
(distributor claims it's no longer supported and replacement parts are
unavailable).

Posted by on July 24, 2008, 11:08 pm
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For an office that size, and with a small remote location, I'd look into a
hosted VoIP
solution from someone like M5 Networks:

www.m5net.com

or Covad

www.covad.com

or Vonage

www.vonage.com



>On Jul 21, 4:59 am, "Mike Schumann" <mike-nos...@traditions-
>nospam.com> wrote:
>> What's wrong with your old Panasonic PBX?
>>
>> Mike Schumann
>>
>>
>>
>>
>>
>> > Hi,
>>
>> > We are a small business with 15 employees and are recently reviewing
>> > some offers to upgrade our old Panasonic PBX to a new one. We have 14
>> > employees in our main branch and another employee in a remote branch.
>> > We have 2 very competitive offers from Avaya for IP Office 500 with 14
>> > digital 5410 phones and 1 IP phone for the teleworker and the offer
>> > from Cisco includes 2811 router running Cisco Communications Manager
>> > Express (CME) with 15 IP phones model 7911.
>> > One of the things that bothers me with Avaya is that their solution is
>> > not pure IP and they don't support SIP phones (only SIP trunking). On
>> > the other hand, their solution seems to have more features than
>> > Cisco's (the free Phone Manager Lite software for example) and I heard
>> > they keep updating IP Office with new features in each version
>> > (version updates are also free).
>>
>> > I need some help making a decision here, please share your thoughts &
>> > experience...
>>
>> > Thanks in advance,
>>
>> > Danny
>>
>> ** Posted fromhttp://www.teranews.com**
>
>No PRI support. Too much money to upgrade and no one will support it
>(distributor claims it's no longer supported and replacement parts are
>unavailable).

Posted by on July 26, 2008, 9:39 am
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>What's wrong with your old Panasonic PBX?
>
>Mike Schumann

A better question might be "What's wrong with Mitel?" - Why aren't they
among your list? Might it interest you to learn that Mitel won a 'best of
Interop' award this year (2008) in the VOIP and COllaboration category,
beating out both Avaya and Cisco?

And yes, Mitel does make an ideal small business PBX in their 3300-CXi
model.

--
Hooked On Ebonics, Lesson 5: Use the word "fortify" in a sentence.
FORTIFY: I axed dis ho how much an she said fortify.


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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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