Voicemail System That Sends Multiple Extensions to One Inbox? [Telecom]

Voicemail System That Sends Multiple Extensions to One Inbox? [Telecom]
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Subject Author Date
Voicemail System That Sends Multiple Extensions to One Inbox? [Telecom] Will 06-28-2008
Posted by Will on June 28, 2008, 8:13 pm
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I am trying to find a voice mail system that will let us assign
incoming voice mails for different extensions to a single voice mail
inbox. For example, say that I have a unique extensions for each of
three job functions, and I want all of those calls handled by one
employee. I don't want that employee being forced to login to three
different inboxes three times a day. I want them to have the
convenience of a single inbox from which they collect all of the voice
mails.

The system gets brownie points if it can direct an incoming call to
two separate inbox queues, and each of those queues gets to manage its
own copy of the message.

We use an early version of Altigen, and it seems to be clueless about
this requirement. "Forwarding" to an extension doesn't result in the
voice mail being left at the extension you forward to, which is just a
bizarre implementation. Can anyone refer me to a system that costs
under $5K for under 20 extensions that can handle the voice mail
extension aggregation requirement I am describing above? I would also
consider an online voicemail solution that could forward to email, but
that is not my first choice.

--
Will


Posted by on June 29, 2008, 1:45 pm
Will wrote:
> I am trying to find a voice mail system that will let us assign
> incoming voice mails for different extensions to a single voice mail
> inbox. For example, say that I have a unique extensions for each of
> three job functions, and I want all of those calls handled by one
> employee. I don't want that employee being forced to login to three
> different inboxes three times a day. I want them to have the
> convenience of a single inbox from which they collect all of the voice
> mails.
>
> The system gets brownie points if it can direct an incoming call to
> two separate inbox queues, and each of those queues gets to manage its
> own copy of the message.
>
> We use an early version of Altigen, and it seems to be clueless about
> this requirement. "Forwarding" to an extension doesn't result in the
> voice mail being left at the extension you forward to, which is just a
> bizarre implementation. Can anyone refer me to a system that costs
> under $5K for under 20 extensions that can handle the voice mail
> extension aggregation requirement I am describing above? I would also
> consider an online voicemail solution that could forward to email, but
> that is not my first choice.
>
> --
> Will


Will,

The AltiGen product has the ability to do this. You may just need an
upgrade on the Altigen software for yoursystem. Do you know which
version you are currently running?

George Bardissi


Posted by Will on June 30, 2008, 8:32 pm
> Will wrote:
>> I am trying to find a voice mail system that will let us assign
>> incoming voice mails for different extensions to a single voice mail
>> inbox. For example, say that I have a unique extensions for each of
>> three job functions, and I want all of those calls handled by one
>> employee. I don't want that employee being forced to login to three
>> different inboxes three times a day. I want them to have the
>> convenience of a single inbox from which they collect all of the voice
>> mails.
>>
>> The system gets brownie points if it can direct an incoming call to
>> two separate inbox queues, and each of those queues gets to manage its
>> own copy of the message.
>>
>> We use an early version of Altigen, and it seems to be clueless about
>> this requirement. "Forwarding" to an extension doesn't result in the
>> voice mail being left at the extension you forward to, which is just a
>> bizarre implementation. Can anyone refer me to a system that costs
>> under $5K for under 20 extensions that can handle the voice mail
>> extension aggregation requirement I am describing above? I would also
>> consider an online voicemail solution that could forward to email, but
>> that is not my first choice.
>>
>> --
>> Will
>
>
> The AltiGen product has the ability to do this. You may just need an
> upgrade on the Altigen software for yoursystem. Do you know which
> version you are currently running?

I think we have version 3. What version started support for the feature?

Can you describe how you configure Altigen to have multiple voice mail
inboxes combine?

--
Will


Posted by Robert Bonomi on June 29, 2008, 9:15 pm
>I am trying to find a voice mail system that will let us assign
>incoming voice mails for different extensions to a single voice mail
>inbox. For example, say that I have a unique extensions for each of
>three job functions, and I want all of those calls handled by one
>employee. I don't want that employee being forced to login to three
>different inboxes three times a day. I want them to have the
>convenience of a single inbox from which they collect all of the voice
>mails.
>
>The system gets brownie points if it can direct an incoming call to
>two separate inbox queues, and each of those queues gets to manage its
>own copy of the message.

Octel can do all that, and a whole lot more. Way outside your price-range,
though. <*GRIN*>

There -is- at least one semi-affordable system that does what you want -- well,
within some limits. :) As I recall, I found a mail-order price of around
$2k (plus a commodity PC already on hand) for a 4-port system that handled
either 100, or 1,000 (I forget) mailboxes. (a fair chunk of that price was
the Dialogic 4-port Norstar-compatible phone board).`

I'm drawing a blank on the company name right now, but the company is in
Canada (either Ontario or Quebec). They are one of the few 3rd party
manufacturers that does full digital integration with Nortel NORSTAR systems.

In addition to Norstar, they offer several other variations of the hardware,
to work with various other PBX's. They're notable because they *DO* fully
integrate with the small Norstar (compact 6x16, Compact ICS, MICS, etc.)
pure digital systems. (that's how I found 'em -- looking for cheap VM for
a Norstar.)

You supply a PC, drop the (usually Dialogic) line card(s) in it, load their
software, plug the 'dongle' into the printer port, and it's up and running,
ready to be configured. With a little care/work, you can even have it
"auto-attendant" answer different lines with different announcements -and-
have different menu choices on each of those announcements. Up to 4 different
'personalities', total.


Posted by Will on June 30, 2008, 8:33 pm
>>I am trying to find a voice mail system that will let us assign
>>incoming voice mails for different extensions to a single voice mail
>>inbox. For example, say that I have a unique extensions for each of
>>three job functions, and I want all of those calls handled by one
>>employee. I don't want that employee being forced to login to three
>>different inboxes three times a day. I want them to have the
>>convenience of a single inbox from which they collect all of the voice
>>mails.
>>
>>The system gets brownie points if it can direct an incoming call to
>>two separate inbox queues, and each of those queues gets to manage its
>>own copy of the message.
>
> Octel can do all that, and a whole lot more. Way outside your
> price-range,
> though. <*GRIN*>
>
> There -is- at least one semi-affordable system that does what you want --
> well,
> within some limits. :) As I recall, I found a mail-order price of
> around
> $2k (plus a commodity PC already on hand) for a 4-port system that handled
> either 100, or 1,000 (I forget) mailboxes. (a fair chunk of that price
> was
> the Dialogic 4-port Norstar-compatible phone board).`
>
> I'm drawing a blank on the company name right now, but the company is in
> Canada (either Ontario or Quebec). They are one of the few 3rd party
> manufacturers that does full digital integration with Nortel NORSTAR
> systems.
>
> In addition to Norstar, they offer several other variations of the
> hardware,
> to work with various other PBX's. They're notable because they *DO* fully
> integrate with the small Norstar (compact 6x16, Compact ICS, MICS, etc.)
> pure digital systems. (that's how I found 'em -- looking for cheap VM for
> a Norstar.)
>
> You supply a PC, drop the (usually Dialogic) line card(s) in it, load
> their
> software, plug the 'dongle' into the printer port, and it's up and
> running,
> ready to be configured. With a little care/work, you can even have it
> "auto-attendant" answer different lines with different announcements -and-
> have different menu choices on each of those announcements. Up to 4
> different
> 'personalities', total.

I would like to stay with major vendors.

--
Will


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