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Posted by hdtv? on August 6, 2007, 12:25 pm
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I have spent considerable time on this issue, so I thought I would
summarize my experience so far.
I had Packet 8 before SunRocket, I left Packet 8 because their
customer support was unavailble via
voice or email. Packet 8 support may have changed as that was over a
year back. I lost
a 5 year established telephone # during the transition from Packet 8
to SunRocket as Packet 8
refused to deal with SunRocket.
As I do not intend to go back to Packet 8, I searched the web and
reviewed my options.
My next choice was VOiP Your Life. They sent the router very quickly
and the # porting process
appeared to be in place. Once I installed their router I had issues,
probably minor but I could not
get a dial tone. I tried their customer service voice line 3 times, a
total of 3 hours or more on hold
and could not speak to a technician. My email request to cancel was
quickly responded to and
their router is being picked up for RMA today. Again, I suspect the
issue of connectivity was minor,
but they were not resolving the problem.
Next up, and also not recommended Cordia. I signed up and everything
appeared normal, except there was no
email confirmation. Today I called and after endless hold time I spoke
to a CSR. My sign on was refused for
"fraud", as I provided a good cc (see below) I do not understand the
refused sign up. This company failed
to notify that I was not signed up and their equipment was not being
shipped. Not Recommended (also
note telephone wait times).
Next up, one of SunRockets recommendations - teleblend. The rate for
SunRocket ejects is great
at $12.95/month, # porting appears seamless, but voice mail is not
available yet. So I moved on
without sign up.
My ISP is Suddenlink and they offer a telephone service. I thought the
service was VOiP but
apparently it's not (I haven't researched further). I had issues with
the Cox to Suddenlink
transfer so I was not ready to jump onto their phone service too
quickly. A call to their
telephone centre was answered in a few short minutes. The problem is
their rate compared
to VOiP. Their rate with voice answering service is $50/month and
Canada calls are not free.
So back to teleblend. Sign on was seamless (same cc as refused by
Cordia) and I have received my confirmation email. I will update my
process in activating the SunRocket Gizmo for their svce. Also another
look at their website appears to indicate their voice answering is in
a rollout stage.
I would be interested in reading comments from other SunRocket ejects!
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Posted by D. Kirkpatrick on August 6, 2007, 7:41 pm
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>
> I would be interested in reading comments from other SunRocket ejects!
Not a customer but were the CC rejections due to processing on foreign
soil?
Some VOIP companies may have offices here (USA) but with main
corporate offices and processing in foreign lands.
In many instances CC companies will refuse CC processing from a non-US
location unless you give them a heads up in advance.
When my wife recently travelled to Europe she called her CC companies
to check on policy and found that her cal was necessary to get her
card opened up.
Once opened up she was able to use them in Europe. Had she not done
that her transactions would have been refused. It's a new and
increasingly commonplace policy to prevent fraud.
In our case she gave a starting date and ending date for her travels,
after which her cards returned to US processing only.
DMK
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Posted by on August 24, 2007, 10:54 am
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> The good news is that support wait times have decreased significantly since
the 1st of the
> month. Maybe email support will speed up soon too. I have a working phone with
the features
> I need and we'll see how long this lasts.
Well, it was a nice honeymoon...
Two weeks to the day and VoIP.com has screwed me. All of a sudden I cannot get
incoming
calls. A neighbor actually had to come to my house to tell me this. I spent many
hours on
hold last night waiting to talk to a support tech and my call was dropped three
times.
This morning I called "tech" support twice and they haven't figured out the
problem yet.
Still no incoming calls.
Oh, and they still have my start of service date set at the day I ordered
service, not the
day it actually began, which was one month later. This will screw me because
there is no way
I can cancel before my 30 day trial ends.
I'm looking for better service now.
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