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Posted by on June 19, 2007, 1:09 pm
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I just got thrown in to having to administrate a Nortel Meridian
system, with no manuals, information or experience. I have a user
phone was on the hunt group for all incoming calls. I need to remove
her, and don't know where to start. I could really use either step by
step instructions, or a link to a comprehensive manual... This enough
information?
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Posted by madkapperaz on June 19, 2007, 7:38 pm
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On Jun 19, 10:09 am, halfbody...@hotmail.com wrote:
> I just got thrown in to having to administrate a Nortel Meridian
> system, with no manuals, information or experience. I have a user
> phone was on the hunt group for all incoming calls. I need to remove
> her, and don't know where to start. I could really use either step by
> step instructions, or a link to a comprehensive manual... This enough
> information?
when you say hunt group, are you referring to the ACD tables?
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Posted by on June 20, 2007, 2:50 pm
If you were Registered and logged in, you could reply and use other advanced thread options > On Jun 19, 10:09 am, halfbody...@hotmail.com wrote:
>
> > I just got thrown in to having to administrate a Nortel Meridian
> > system, with no manuals, information or experience. I have a user
> > phone was on the hunt group for all incoming calls. I need to remove
> > her, and don't know where to start. I could really use either step by
> > step instructions, or a link to a comprehensive manual... This enough
> > information?
>
> when you say hunt group, are you referring to the ACD tables?
Essentially, The main dial-in goes straight to 3 consoles, this is one
of them. It needs to not be anymore :-)
I know essentially nothing about the meridian system, but I AM a tech
guy. I know that it has to be programmed from the phone, as we dont
have any sort of console. Does tha thelp some?
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Posted by Bob on June 20, 2007, 10:50 pm
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>> On Jun 19, 10:09 am, halfbody...@hotmail.com wrote:
>>
>> > I just got thrown in to having to administrate a Nortel Meridian
>> > system, with no manuals, information or experience. I have a user
>> > phone was on the hunt group for all incoming calls. I need to remove
>> > her, and don't know where to start. I could really use either step by
>> > step instructions, or a link to a comprehensive manual... This enough
>> > information?
>>
>> when you say hunt group, are you referring to the ACD tables?
>
> Essentially, The main dial-in goes straight to 3 consoles, this is one
> of them. It needs to not be anymore :-)
>
> I know essentially nothing about the meridian system, but I AM a tech
> guy. I know that it has to be programmed from the phone, as we dont
> have any sort of console. Does tha thelp some?
It sounds more like you're talking about a Norstar than a PBX. You need to
give more details - phone (console) model would even help.
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Posted by on June 26, 2007, 1:10 pm
If you were Registered and logged in, you could reply and use other advanced thread options >
>
>
>
>
>
> >> On Jun 19, 10:09 am, halfbody...@hotmail.com wrote:
>
> >> > I just got thrown in to having to administrate a Nortel Meridian
> >> > system, with no manuals, information or experience. I have a user
> >> > phone was on the hunt group for all incoming calls. I need to remove
> >> > her, and don't know where to start. I could really use either step by
> >> > step instructions, or a link to a comprehensive manual... This enough
> >> > information?
>
> >> when you say hunt group, are you referring to the ACD tables?
>
> > Essentially, The main dial-in goes straight to 3 consoles, this is one
> > of them. It needs to not be anymore :-)
>
> > I know essentially nothing about the meridian system, but I AM a tech
> > guy. I know that it has to be programmed from the phone, as we dont
> > have any sort of console. Does tha thelp some?
>
> It sounds more like you're talking about a Norstar than a PBX. You need to
> give more details - phone (console) model would even help.- Hide quoted text -
>
> - Show quoted text -
it is a norstar, yes. The phone models are: M7324,M7208. I believe i
need to use a phone "FUNCTION" but I dont know how to know the
function number, or even the name of the process I am trying to
accomplish. On my Avaya system, its a simple hunt group, but the avaya
is much easier to navigate.
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