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Posted by Ed Nielsen on December 11, 2006, 10:04 am
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Enjoy the new cable modem and the improved speeds.
CIAO!
Ed N.
Chuck wrote:
>>From my Blog....:
>
> I knew something didn't sound right....
>
> I contacted Comcast again... seems this time, I spoke with someone with
> a brain!
>
> ======
>
> chat id : 3441df39-5c59-4e54-a0fe-06bf8b3657db
>
> Problem : Connection/Speed
>
> David.6209 > Thank you for contacting Comcast Live Chat.
> My name is David.
> How may I assist you with your connection issue?
>
> Charles > Hello David
>
> David.6209 > Hello Charles.
>
> David.6209 > How may I assist you today?
>
> Charles > I have a question about this power boost thing,
> is it in the detroit area yet?
>
> David.6209 > I will be glad to investigate this for you.
> This may take a few moments. Please wait.
>
> Charles > I chatted with rep earlier, who said, I don't have it
> and basically said, I'd have to upgrade my service to get it. is this
> true?
>
> Charles > I mean, My folks are paying alot of cable TV
> and cable internet as it already is.
>
> David.6209 > Thank you for waiting.
>
> Charles > her name was Tara.8332 on here
>
> David.6209 > I am showing that it is in the Michigan region.
>
> David.6209 > You do not have to upgrade your service.
>
> Charles > Okay see my comments above
>
> Charles > What do I have to do?
>
> Charles > I am using a Scintific (Sp?) Atlantic modem
>
> Charles > which has worked great since I had it.
> I had an RCA it was TERRIBLE!
>
> David.6209 > But for your modem to be eligible, you would have to
> manually reset
> the modem by unplugging it for about 45 seconds,
> then plug it make in.
> You would have to wait for the modem to get
> solid lights again.
>
> Charles > Okay.....Hmmmmm... I did this once already....
>
> Charles > I didn't notice a huge change in my speed at all.
>
> Charles > in fact, let me do a speed test a show you, if you don't
> mind
>
> David.6209 > The enhanced speeds you will experience
> (up to 12 Mbps on our 6Meg service and up to 16Mbps
> on our 8Meg service), are "bursts" or temporary speeds.
> This is not a constant speed upgrade.
>
> Charles > 1140 kbps down (~1.14 Mbps, 139 KB/s) ?
> 336 kbps up (~0.34 Mbps, 41 KB/s) ?
>
> Charles > Which service am I on? just wondering
>
> Charles > I see...
>
> Charles > you see, I wasn't even aware comcast went to a
> tiered service plan.... I thought there was just one plan.
> Charles > I remember there was a old premium plan for a while,
> but that got scrapped.
>
> David.6209 > Charles, I just noticed this.
> DOCSIS 1.0 modems will not achieve the additional burst of speed.
> In order to experience PowerBoost's full capabilities,
> a DOCSIS 1.1 or above compliant modem is required.
>
> David.6209 > Your current modem is only DOCSIS 1.0.
>
> Charles > Oh! Wow! can you guys possibly get a tech to
> bring me a newer modem?
>
> Charles > you guys do own this one.
>
> Charles > Call me Chuck, charles is so formal :~)
>
> David.6209 > I will be glad to investigate this for you.
> This may take a few moments. Please wait.
>
> Charles > Okay no pro
>
> Charles > problem
>
> Charles > oops
> David.6209 > Thank you for waiting Chuck.
>
> Charles > Not a problem...
> David.6209 > I can schedule a technician for swapping a modem.
>
> Charles > That would be great,
> I need a modem that can handle a CAT 5 connection,
> what I use here, with router and the cables...
>
> Charles > most of them have both USB and Cat 5
>
> Charles >
>
> Charles > Afternoon time would be great for me.
>
> David.6209 > Which day of the week would be best for you Chuck?
>
> Charles > Not tommrow thought!
>
> Charles > Monday would be great.
>
> Charles > In the afternoon after 12:00 Noon...
>
> David.6209 > I have times available between 2:30pm -
> 4:30pm, or 2pm-5pm. Which would be best for you?
>
> Charles > which service do I have? or can you tell me that?
>
> Charles > between 2-5 is fine.
>
> Charles > I'm always here...usually. Execpt on Wednesdays...
> but this will be on monday... so, I'll be here.
>
> Charles > hello???
>
> David.6209 > That is now schedule for Monday the 11th for a
> modem swap to a Docsis 1.1 modem so that you can get the powerboost.
>
> David.6209 > That appointment is between 2pm and 5pm.
>
> David.6209 > You are currently getting the 6Mbps maximum service.
>
> David.6209 > Thank you for contacting Comcast Live Chat.
> Is there anything else I can help you with today?
>
> Charles > I see, nope that will do it... thanks for your help!
>
> David.6209 > You are very welcome.
>
> David.6209 > Typically, I would have a customer service ticket
> number for your inquiry;
> however, my ticketing resource appears to be
> down at the present time for maintenance.
> I have logged this chat in the system though,
> in the case that you require further assistance with this issue.
>
> David.6209 > While you are always welcome to chat with us,
> you may be able to find your answer quicker by
> utilizing one of our many easy to use self-help tools
> available at the link listed below.
> We recommend that you bookmark this page.
> Thank you for contacting Comcast,
> have a great day!
> http://online.comcast.net/help/
> David.6209 > Analyst has closed chat and left the room
> ======
>
> So, Monday, I will be getting a POWERBOOST Modem... Hrmph! I guess that
> other person wasn't really knowledgeble about her product.
>
> Not suprised. Not at all... Had I not asked further, I'd still be
> griping about slow speed!
>
> Oh Well, let's see if they show up!
>
> Till Next time,
>
> -Me
>
>
> =====
>
> So, I guess I must say,,,,,, OOOPS! But we should be a bit faster, they
> just never bothered to call and say, "uhmmm.. your modem is old, you
> need to get a new one..."
>
> Ah well.... It was fun while it lasted. O:~)
>
> -Me
>
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