[TELECOM] Charter Cable deletes 14,000 e-mail accounts. No   backups.

[TELECOM] Charter Cable deletes 14,000 e-mail accounts. No backups.

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Subject Author Date
[TELECOM] Charter Cable deletes 14,000 e-mail accounts. No backups. danny burstein 01-26-2008
Posted by danny burstein on January 26, 2008, 9:39 am
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Cable Co. Empties 14,000 E-Mail Accounts
JIM SALTER AP Business Writer 2:28 PM EST, January 24, 2008 ST. LOUIS

Charter Communications officials believe a software error during routine
maintenance caused the company to delete the contents of 14,000 customer e-mail
accounts.

There is no way to retrieve the messages, photos and other attachments that
were erased from inboxes and archive folders across the country on Monday, said
Anita Lamont, a spokeswoman for the suburban St. Louis-based company.
...
[E]very three months the company deletes inactive accounts, Lamont said.

rest:
http://www.newsday.com/technology/wire/sns-ap-charter-mistake,0,4378708.story
        and
http://www.charter.com
_____________________________________________________
Knowledge may be power, but communications is the key
                 dannyb@panix.com
[to foil spammers, my address has been double rot-13 encoded]


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Posted by T on January 26, 2008, 7:03 pm
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dannyb@panix.com says...
> Cable Co. Empties 14,000 E-Mail Accounts
> JIM SALTER AP Business Writer 2:28 PM EST, January 24, 2008 ST. LOUIS
>
> Charter Communications officials believe a software error during routine
> maintenance caused the company to delete the contents of 14,000 customer
e-mail
> accounts.
>
> There is no way to retrieve the messages, photos and other attachments
that
> were erased from inboxes and archive folders across the country on Monday,
said
> Anita Lamont, a spokeswoman for the suburban St. Louis-based company.
> ...
> [E]very three months the company deletes inactive accounts, Lamont said.
>
> rest:
> http://www.newsday.com/technology/wire/sns-ap-charter-mistake,0,4378708.story
>         and
> http://www.charter.com
> _____________________________________________________
> Knowledge may be power, but communications is the key
>                  dannyb@panix.com
> [to foil spammers, my address has been double rot-13 encoded]
>
>

Cox has done this at least twice in the past few years. I'll go to check
my email and get an "Account doesn't exist" message. Call Cox and they
repair the mailbox and all is well again.

Now lets talk about the outsourcing of the nntp services to Limelight
Networks. That is a complete joke, they keep resetting group counts so
I'll see articles from a year or two back.


Posted by Sam Spade on January 27, 2008, 5:49 pm
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T wrote:

> Cox has done this at least twice in the past few years. I'll go to check
> my email and get an "Account doesn't exist" message. Call Cox and they
> repair the mailbox and all is well again.
>

Cox seems to consistently purge secondary email addresses that haven't
had any activity for 90 days. They used to not reinstate them, but
probably got run over the coals for that iron-*ss policy.


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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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