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Posted by Michael Andrews on June 16, 2006, 10:48 am
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English skillset. Perhaps something exists like:
IF english_skillset OUT OF SERVICE then
QUEUE TO french_skillset
Not proper syntax, but I don't have any of my scripts open for
reference at the moment. ^____^
~ Mike
Tony wrote:
> Michael,
>
> I have removed all of the other skillsets from there profile. The only
> skillset left is for the french queue
>
> Tony
>
>
> Michael Andrews wrote:
> > Tony,
> >
> > It sounds like the people are in both the French and English skillsets.
> > Make sure that they are at a priority of "Standby" or not in the
> > English skillset at all to ensure calls don't roll-over to them when
> > they aren't busy.
> >
> > ~ Mike
> >
> >
> >
> > Tony wrote:
> > > Hello,
> > >
> > > I have a french only skillset that is receiving calls from the english
> > > only skillset when there are no calls for the french.
> > >
> > > How do I correct this?
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