Symposium and Genesys

Symposium and Genesys
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Symposium and Genesys Panchanka 10-31-2006
Posted by Panchanka on October 31, 2006, 3:05 pm
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G'Day,

Is it possible for a Symposium Server to provide the SLink for Genesys
call routing and also have Symposium scripts for routing calls. I would
think it would be possible as long as you keep the CDN's ACD, TN and DN
(and what ever else you route with) separate (no duplication between
Symposium and Genesys elements)

Has anyone seen any environments that run with way? What are the
considerations? Does it work well?


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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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