Sunrocket Calls frequently don't go through

Sunrocket Calls frequently don't go through

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Subject Author Date
Sunrocket Calls frequently don't go through Bob Alan 12-14-2005
Posted by Bob Alan on December 14, 2005, 7:06 am
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I started Sunrocket service in August. I am amazed how often calls don't
go through

I kept my regular phone service which allows me to check when I get a busy
signal via SR. I estimate that at least 15% of the times I try to make a
call I get a busy signal to numbers that I know are not busy. This may not
sound like much but when you need to get through it's a problem. I've now
doing a double check, besides confirming that I can get through on my
regular phone, I also call my other phone number. Sure enough I get a busy
signal.

Also occasionally get email alerts that I have a SR voice messages. Problem
is I was sitting by the phone and it never range. While I'm happy at least
some of the calls to be are making it to voice mail, I wonder how often
folks are just not getting a connection.

I'm sure glad I didn't cancel my POTS.

Bob



Posted by Wolfgang S. Rupprecht on December 14, 2005, 2:05 pm
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> I kept my regular phone service which allows me to check when I get a busy
> signal via SR. I estimate that at least 15% of the times I try to make a
> call I get a busy signal to numbers that I know are not busy.

Is it a fast busy (congestion) or a slow busy (the destination phone
is off-hook)?

> This may not sound like much but when you need to get through it's a
> problem. I've now doing a double check, besides confirming that I
> can get through on my regular phone, I also call my other phone
> number. Sure enough I get a busy signal.

This is probably the worst aspect of using an outside company for
gatewaying the PSTN (public switched telephone network) signal into
SIP for you. For outgoing calls they might be nice enough to send you
a fast busy, for incoming calls you may never find out that one got
dropped.

> Also occasionally get email alerts that I have a SR voice messages.
> Problem is I was sitting by the phone and it never range. While I'm
> happy at least some of the calls to be are making it to voice mail,
> I wonder how often folks are just not getting a connection.

Personally I would doubt the financial health of any company that
spams as much as Sunrocket does on the various usenet newsgroups. In
that past that has always been an indication that the company is in
financial distress. You wouldn't expect a company that is trying hard
to save money to buy lots of spare tie-lines to the phone central
office just so they can meet the lower probability service peaks.

> I'm sure glad I didn't cancel my POTS.

Here in California the phone company gets to force you to keep a POTS
dial-tone if you have DSL. It has come in handy for folks calling me
to tell me my incoming VOIP was down. (I just love those unannounced
configuration changes...)

-wolfgang
--
Wolfgang S. Rupprecht http://www.wsrcc.com/wolfgang/
Direct SIP URL Dialing: http://www.wsrcc.com/wolfgang/phonedirectory.html

Posted by Bob Alan on December 14, 2005, 5:09 pm
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They send the slow busy signal, which is why most SR users probably don't
realize it's a problem with SR not being able to handle the call.


"Wolfgang S. Rupprecht"

> I kept my regular phone service which allows me to check when I get a busy
> signal via SR. I estimate that at least 15% of the times I try to make a
> call I get a busy signal to numbers that I know are not busy.

Is it a fast busy (congestion) or a slow busy (the destination phone
is off-hook)?

> This may not sound like much but when you need to get through it's a
> problem. I've now doing a double check, besides confirming that I
> can get through on my regular phone, I also call my other phone
> number. Sure enough I get a busy signal.

This is probably the worst aspect of using an outside company for
gatewaying the PSTN (public switched telephone network) signal into
SIP for you. For outgoing calls they might be nice enough to send you
a fast busy, for incoming calls you may never find out that one got
dropped.

> Also occasionally get email alerts that I have a SR voice messages.
> Problem is I was sitting by the phone and it never range. While I'm
> happy at least some of the calls to be are making it to voice mail,
> I wonder how often folks are just not getting a connection.

Personally I would doubt the financial health of any company that
spams as much as Sunrocket does on the various usenet newsgroups. In
that past that has always been an indication that the company is in
financial distress. You wouldn't expect a company that is trying hard
to save money to buy lots of spare tie-lines to the phone central
office just so they can meet the lower probability service peaks.

> I'm sure glad I didn't cancel my POTS.

Here in California the phone company gets to force you to keep a POTS
dial-tone if you have DSL. It has come in handy for folks calling me
to tell me my incoming VOIP was down. (I just love those unannounced
configuration changes...)

-wolfgang
--
Wolfgang S. Rupprecht http://www.wsrcc.com/wolfgang/
Direct SIP URL Dialing: http://www.wsrcc.com/wolfgang/phonedirectory.html



Posted by on December 28, 2005, 9:58 am
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Bob Alan wrote:
> They send the slow busy signal, which is why most SR users probably don't
> realize it's a problem with SR not being able to handle the call.
>
>
> "Wolfgang S. Rupprecht"
>
> > I kept my regular phone service which allows me to check when I get a busy
> > signal via SR. I estimate that at least 15% of the times I try to make a
> > call I get a busy signal to numbers that I know are not busy.
>
> Is it a fast busy (congestion) or a slow busy (the destination phone
> is off-hook)?
>
> > This may not sound like much but when you need to get through it's a
> > problem. I've now doing a double check, besides confirming that I
> > can get through on my regular phone, I also call my other phone
> > number. Sure enough I get a busy signal.
>
> This is probably the worst aspect of using an outside company for
> gatewaying the PSTN (public switched telephone network) signal into
> SIP for you. For outgoing calls they might be nice enough to send you
> a fast busy, for incoming calls you may never find out that one got
> dropped.
>
> > Also occasionally get email alerts that I have a SR voice messages.
> > Problem is I was sitting by the phone and it never range. While I'm
> > happy at least some of the calls to be are making it to voice mail,
> > I wonder how often folks are just not getting a connection.
>
> Personally I would doubt the financial health of any company that
> spams as much as Sunrocket does on the various usenet newsgroups. In
> that past that has always been an indication that the company is in
> financial distress. You wouldn't expect a company that is trying hard
> to save money to buy lots of spare tie-lines to the phone central
> office just so they can meet the lower probability service peaks.
>
> > I'm sure glad I didn't cancel my POTS.
>
> Here in California the phone company gets to force you to keep a POTS
> dial-tone if you have DSL. It has come in handy for folks calling me
> to tell me my incoming VOIP was down. (I just love those unannounced
> configuration changes...)
>
> -wolfgang
> --
> Wolfgang S. Rupprecht http://www.wsrcc.com/wolfgang/
> Direct SIP URL Dialing: http://www.wsrcc.com/wolfgang/phonedirectory.html

Service has been really good for me over the past few months. I wonder
if it has to do with your internet connection. With regards to SR
spamming, I don't think they do that. I think that's a few people who
think they can get cash out of referrals by doing all that.


Posted by Ray on December 31, 2005, 2:16 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
ukcats4218016@yahoo.com wrote:
> Bob Alan wrote:

> <snip>
>
> Service has been really good for me over the past few months. I wonder
> if it has to do with your internet connection. With regards to SR
> spamming, I don't think they do that. I think that's a few people who
> think they can get cash out of referrals by doing all that.

They don't!? Look at the subject titles in this newsgroup. Every one
starting with "Sunrocket Promotion" or "Sunrocket Coupon" or "Sunrocket
free phones") is spam. I count over 40 since August. That's what kept me
away from them.

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