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Posted by on August 5, 2005, 7:16 pm
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Hi folks --
We have a Strata DK40i with three Vonage lines, and a simple little
Amigo II VM system attached. I have an employee who's going to be
working off-site for quite some time, so I've been looking at options
for getting their phone to forward through to their number.
I don't like "Call Forward External" because we'd probably need more
lines, and I don't think I have the experience to get it set up in a
secure way. Last resort, I think. So:
Vonage offers a free call transfer feature, just press "#90" and then
the number and the caller is transferred -- perfect. But is there an
easy way to get the system to do this? Preferably any time someone
requests ext. 12 the system "plays back" that key series and they're
forwarded and we're out of the loop. Can the Strata do this?
I assumed that the VM might be a good way too, but it's so cheap that
it doesn't really offer custom programming options - it's
pre-configured for the Strata and I can't access the codes. I even
experimented with playing DTMF tones for "#90" into his outgoing
message, but "#" is the key that the VM uses to end recording, so that
didn't work either.
Any suggestions? I've run out of ideas...
Thanks very much,
-- Dave
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Posted by Rich Piehl on August 5, 2005, 9:42 pm
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batcave@dma.net wrote:
> Hi folks --
>
> We have a Strata DK40i with three Vonage lines, and a simple little
> Amigo II VM system attached. I have an employee who's going to be
> working off-site for quite some time, so I've been looking at options
> for getting their phone to forward through to their number.
>
> I don't like "Call Forward External" because we'd probably need more
> lines, and I don't think I have the experience to get it set up in a
> secure way. Last resort, I think. So:
>
> Vonage offers a free call transfer feature, just press "#90" and then
> the number and the caller is transferred -- perfect. But is there an
> easy way to get the system to do this? Preferably any time someone
> requests ext. 12 the system "plays back" that key series and they're
> forwarded and we're out of the loop. Can the Strata do this?
>
> I assumed that the VM might be a good way too, but it's so cheap that
> it doesn't really offer custom programming options - it's
> pre-configured for the Strata and I can't access the codes. I even
> experimented with playing DTMF tones for "#90" into his outgoing
> message, but "#" is the key that the VM uses to end recording, so that
> didn't work either.
>
> Any suggestions? I've run out of ideas...
>
> Thanks very much,
>
> -- Dave
>
If I'm understanding you right you don't even need to do a hookflash
before you do the #90? Vonage is constantly monitoring the line looking
for the #90 DTMF?
I was reading through my Toshiba documentation and, since you program a
speed dial bin for CF-external and point the CF-external to the bin, I'm
thinking right you should be able to program a speed dial bin with the
#90 and the remote number and forward the phone to that bin it should
work. As long as you don't program the bin to dial outside line access
code (9?) first the forward won't tie up another line.
Just some thoughts...
Take care,
Rich
God bless the USA
--
I just had one of those "what the hell am I doing?" moments.
-Adam Savage, Mythbuster
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Posted by batcave@dma.net on August 7, 2005, 9:23 am
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>>>Vonage is constantly monitoring the line looking for the #90 DTMF?
Well when you phrase it like that I'm not sure how I feel about it :-)
It could be, or maybe the VoIP modem catches the DTMF and sends them a
datastream. Don't know. Interesting question for followup though.
>>>As long as you don't program the bin to dial outside line access code (9?)
first the forward won't tie up another line.
That's a really good idea, but I'm wondering whether the speed dial by
default would be allowed to speed dial out over an active CO line
rather than return an error or something. But then again I didn't even
know how to set the time on the system as of Thursday night, so I'll
definitely try that on Monday and let you know how it goes.
My most recent thought is whether there's some Centrex capability that
would do this for me. If I understand things correctly, if this thing
were connected to Centrex lines then I could hookflash from my phone,
type some codes that would be heard over the line, and it would be done
-- the strata wouldn't be handling the transfer, Centrex would. The
features list says it's fully Centrex compatible, whatever that adds up
to, so I would think if that's true that there would be a way to tell
it to execute a Centrex transfer on no answer, and simply not program
in the hookflash.
Thanks very much for the response, I'll let you know how it goes.
-- Dave
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Posted by Rich Piehl on August 7, 2005, 4:06 pm
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batcave@dma.net wrote:
>
> My most recent thought is whether there's some Centrex capability that
> would do this for me. If I understand things correctly, if this thing
> were connected to Centrex lines then I could hookflash from my phone,
> type some codes that would be heard over the line, and it would be done
> -- the strata wouldn't be handling the transfer, Centrex would. The
> features list says it's fully Centrex compatible, whatever that adds up
> to, so I would think if that's true that there would be a way to tell
> it to execute a Centrex transfer on no answer, and simply not program
> in the hookflash.
>
That's kinda' why I was asking about the #90 thing without the
hookflash. I'm thinking there's something in programming where you have
to tell the system that the lines are centrex rather than standard
lines. Then you have to program a flash button onto the phone or
program a flash command into the speed dial string.
Let us know how it goes...
Take care,
Rich
God bless the USA
--
I just had one of those "what the hell am I doing?" moments.
-Adam Savage, Mythbuster
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Posted by batcave@dma.net on August 9, 2005, 8:58 am
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Grrr, so close and yet. . .
First off, I completely mis-remembered on the Vonage thing, they do
require a hookflash. That'll teach me to stay at the office until 11pm
trying to get this to work. . .
Now that I've worked with it a little more, I realize that there's a
major problem in using the specific CF-E mechanism at all, which is the
Amigo II auto-attendant. If I read the manual correctly, CF-E will
only externally forward direct calls or calls transferred from the
*integrated* auto-attendant. Since our VM isn't integrated, it handles
the auto-attendent by blind-transferring to the VM extension, and then
back again. So, by the time any call in our sytem makes it to an
extension it's already been transferred a few times, so I don't think
CF-E is even a candidate for this operation.
The Centrex thing seems like an option, and the manuals had a decent
amount on programming soft keys to execute Centrex functions like
transfer (basically like speed dial with hookflashes if I read it
right), but I couldn't sort out how to get the station to execute a
Centrex transfer as part of a standard CF Busy/No Answer scheme. This
would really solve it I think, any advice here?
It just seems to me like there should be some easy way to have the
system generate a <hookflash><#90><Number> over the line whenever
anyone calls a particular extension, but it always seems like I'm one
ingredient short. Frustrating!
Again, thanks for your help Rich, and any continuing thoughts here.
-- Dave
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