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Posted by Carl Navarro on June 11, 2005, 4:50 pm
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wrote:
>We have a Panasonic KX-TA624 Hybrid Phone System with TVS50 Voice Mail
>Module and a number of 7735 and 7730 phones.
>
>Our Phone system Works fine EXCEPT one extension. (#107) If the person
>at this extension answers the phone and attempts to transfer the
>caller to another extension, and nobody picks up at that other
>extension, it never drops into the transferees' voicemail. If the
>person waiting for someone to answer on the other end hangs up, the
>phone continues to ring in the office to which the call was
>transferred in the first place unless killed by extension 107.
>
>Also, if extension 107 tries to transfer a call directly to another
>extensions' voicemail, the menu comes up as if the owner of the
>mailbox is dialing in. (it says "you have zero new messages........")
>
>The transfer feature only works correctly if the receiving extension
>is there to actually answer the phone. Otherwise, the phone either
>rings forever, or goes into the wrong menu as stated above.
>
>We have already replaced this phone one time with a brand new phone.
>
>Thank you for your assistance.
Either by default or programming, jacks 7&8 and 15&16 are the voice
mail ports. I'd be looking at the programming of Jack 7 as it relates
to VM to see of someone turned on VM features.
Carl Navarro
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