Startalk complicated

Startalk complicated
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Subject Author Date
Startalk complicated antgel 05-25-2005
Posted by antgel on May 25, 2005, 9:33 am
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Hi all,

We have a Startalk 180, bought second-hand. We use it with a Meridian
Norstar Compact DR5. What we want to do is very simple, but the manual
is so complicated that we can't work it out! And that's despite the
fact that we used to work for Nortel! ;)

There are two of us in an office with three outside lines. Line 1 rings
on both lines, Line 2 rings only on ext 21 and line 3 rings on ext 22.

Questions:
o Is it possible to get the Startalk to answer with different messages
for each line, and for those messsages to relate to three different
mailboxes (one communal and one for each user)?
o If not, how do we just set up a simple (single) message and mailbox,
to play when any line is not answered after a certain time?

We do have a manual but if someone could give us a starting point to
achieve the above we would be grateful. It's written in unintelligible
jargon.

Antony


Posted by abscomm on May 25, 2005, 1:28 pm
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It sounds like your best bet may be to use CCR, build a tree with three
options to transfer to different extensions. Let CCR answer the calls,
don't set the phones to ring on outside line calls and forward them on
noanswer and busy to vmail.



Posted by antgel on May 26, 2005, 4:07 pm
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abscomm wrote:
> It sounds like your best bet may be to use CCR, build a tree with three
> options to transfer to different extensions. Let CCR answer the calls,
> don't set the phones to ring on outside line calls and forward them on
> noanswer and busy to vmail.

But I don't want callers to press a number to get through to an
extension. I want them to call the general number (both phones ring),
or one of two other numbers (one of the two phones rings) Any other
solutions?


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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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