Something is fishy with Vonage..

Something is fishy with Vonage..

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Subject Author Date
Something is fishy with Vonage.. zcarenow 08-07-2006
Posted by on August 7, 2006, 1:45 am
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Ok, here is my story. I lost my phone port connection with Vonage. I
called the technical support and after about 30 minutes it was
determined that something was wrong with my device eventhough i can
still access internet. So my friend who used to have Vonage service
told me that he still has his linksys router from a while back. I get
it from him and follow the instructions on Vonage website to register
the device with mac address. Well guess what, Vonage site says it
doesn't recognize the Mac address. I'm pretty sure the Mac address(on
bottom of device) is correct. The tech support gal(from India i
believe) told me that on her end, the Vonage system doesn't recognize
the device(Mac address)The gal told me to return it to wherever i
bought it from. My question is, how can their system not recognize a
legitimate Mac address? Should i buy another one from Ebay? I am sure
in the hell not going to buy one at a retail store for like 60 bucks.
Anyone with similar experiences? Thanks.


Posted by =?windows-1252?Q?LRC=99?= on August 7, 2006, 11:58 am
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zcarenow@yahoo.com wrote:
> Ok, here is my story. I lost my phone port connection with Vonage. I
> called the technical support and after about 30 minutes it was
> determined that something was wrong with my device eventhough i can
> still access internet. So my friend who used to have Vonage service
> told me that he still has his linksys router from a while back. I get
> it from him and follow the instructions on Vonage website to register
> the device with mac address. Well guess what, Vonage site says it
> doesn't recognize the Mac address. I'm pretty sure the Mac address(on
> bottom of device) is correct. The tech support gal(from India i
> believe) told me that on her end, the Vonage system doesn't recognize
> the device(Mac address)The gal told me to return it to wherever i
> bought it from. My question is, how can their system not recognize a
> legitimate Mac address? Should i buy another one from Ebay? I am sure
> in the hell not going to buy one at a retail store for like 60 bucks.
> Anyone with similar experiences? Thanks.
>

Vonage will NOT re-activate devices that have been used on Vonage
previously, as stated in their TOS. It doesn't matter if it was used
only one day, Vonage will not re-activate it.

Posted by on August 7, 2006, 12:00 pm
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Why won't they do it? I don't understand. In this case, i will have to
cancel my service after 2yrs. Oh well.
LRC=99 wrote:
> zcarenow@yahoo.com wrote:
> > Ok, here is my story. I lost my phone port connection with Vonage. I
> > called the technical support and after about 30 minutes it was
> > determined that something was wrong with my device eventhough i can
> > still access internet. So my friend who used to have Vonage service
> > told me that he still has his linksys router from a while back. I get
> > it from him and follow the instructions on Vonage website to register
> > the device with mac address. Well guess what, Vonage site says it
> > doesn't recognize the Mac address. I'm pretty sure the Mac address(on
> > bottom of device) is correct. The tech support gal(from India i
> > believe) told me that on her end, the Vonage system doesn't recognize
> > the device(Mac address)The gal told me to return it to wherever i
> > bought it from. My question is, how can their system not recognize a
> > legitimate Mac address? Should i buy another one from Ebay? I am sure
> > in the hell not going to buy one at a retail store for like 60 bucks.
> > Anyone with similar experiences? Thanks.
> >
>
> Vonage will NOT re-activate devices that have been used on Vonage
> previously, as stated in their TOS. It doesn't matter if it was used
> only one day, Vonage will not re-activate it.


Posted by =?windows-1252?Q?LRC=99?= on August 7, 2006, 9:33 pm
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zcarenow@yahoo.com wrote:
> Why won't they do it? I don't understand. In this case, i will have to
> cancel my service after 2yrs. Oh well.
> LRC™ wrote:
>> zcarenow@yahoo.com wrote:
>>> Ok, here is my story. I lost my phone port connection with Vonage. I
>>> called the technical support and after about 30 minutes it was
>>> determined that something was wrong with my device eventhough i can
>>> still access internet. So my friend who used to have Vonage service
>>> told me that he still has his linksys router from a while back. I get
>>> it from him and follow the instructions on Vonage website to register
>>> the device with mac address. Well guess what, Vonage site says it
>>> doesn't recognize the Mac address. I'm pretty sure the Mac address(on
>>> bottom of device) is correct. The tech support gal(from India i
>>> believe) told me that on her end, the Vonage system doesn't recognize
>>> the device(Mac address)The gal told me to return it to wherever i
>>> bought it from. My question is, how can their system not recognize a
>>> legitimate Mac address? Should i buy another one from Ebay? I am sure
>>> in the hell not going to buy one at a retail store for like 60 bucks.
>>> Anyone with similar experiences? Thanks.
>>>
>> Vonage will NOT re-activate devices that have been used on Vonage
>> previously, as stated in their TOS. It doesn't matter if it was used
>> only one day, Vonage will not re-activate it.
>

In order to use the device you will need to call Vonage CS (tier 2) and
tell them that the device was given to you by a friend and you want it
transfered to your account. You may need to give any or all of following
information: The MAC address, your friends name (or the name on the
account that the device was registered to), the phone number of your
friends account. They should create a support ticket and they will give
you a support ticket number. Write the number down in case there is a
problem. The device should work on your account within a few hours.

Posted by DevilsPGD on August 7, 2006, 2:52 pm
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>zcarenow@yahoo.com wrote:
>> Ok, here is my story. I lost my phone port connection with Vonage. I
>> called the technical support and after about 30 minutes it was
>> determined that something was wrong with my device eventhough i can
>> still access internet. So my friend who used to have Vonage service
>> told me that he still has his linksys router from a while back. I get
>> it from him and follow the instructions on Vonage website to register
>> the device with mac address. Well guess what, Vonage site says it
>> doesn't recognize the Mac address. I'm pretty sure the Mac address(on
>> bottom of device) is correct. The tech support gal(from India i
>> believe) told me that on her end, the Vonage system doesn't recognize
>> the device(Mac address)The gal told me to return it to wherever i
>> bought it from. My question is, how can their system not recognize a
>> legitimate Mac address? Should i buy another one from Ebay? I am sure
>> in the hell not going to buy one at a retail store for like 60 bucks.
>> Anyone with similar experiences? Thanks.
>>
>
>Vonage will NOT re-activate devices that have been used on Vonage
>previously, as stated in their TOS. It doesn't matter if it was used
>only one day, Vonage will not re-activate it.

That all depends on your attitude, I've had several devices
reactivated...

--
Yeah man, I tell ya what, man. That dang ol'
Internet, man. You just go on there and point
and click. Talk about W-W-dot-W-com. An' lotsa
nekkid chicks on there, man. Click. Click. Click.
Click. Click. It's real easy, man.
-- Boomhauer, "King Of The Hill"

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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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