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Posted by =?windows-1252?Q?LRC=99?= on August 7, 2006, 9:33 pm
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> Why won't they do it? I don't understand. In this case, i will have to
> cancel my service after 2yrs. Oh well.
> LRC™ wrote:
>> zcarenow@yahoo.com wrote:
>>> Ok, here is my story. I lost my phone port connection with Vonage. I
>>> called the technical support and after about 30 minutes it was
>>> determined that something was wrong with my device eventhough i can
>>> still access internet. So my friend who used to have Vonage service
>>> told me that he still has his linksys router from a while back. I get
>>> it from him and follow the instructions on Vonage website to register
>>> the device with mac address. Well guess what, Vonage site says it
>>> doesn't recognize the Mac address. I'm pretty sure the Mac address(on
>>> bottom of device) is correct. The tech support gal(from India i
>>> believe) told me that on her end, the Vonage system doesn't recognize
>>> the device(Mac address)The gal told me to return it to wherever i
>>> bought it from. My question is, how can their system not recognize a
>>> legitimate Mac address? Should i buy another one from Ebay? I am sure
>>> in the hell not going to buy one at a retail store for like 60 bucks.
>>> Anyone with similar experiences? Thanks.
>>>
>> Vonage will NOT re-activate devices that have been used on Vonage
>> previously, as stated in their TOS. It doesn't matter if it was used
>> only one day, Vonage will not re-activate it.
>
In order to use the device you will need to call Vonage CS (tier 2) and
tell them that the device was given to you by a friend and you want it
transfered to your account. You may need to give any or all of following
information: The MAC address, your friends name (or the name on the
account that the device was registered to), the phone number of your
friends account. They should create a support ticket and they will give
you a support ticket number. Write the number down in case there is a
problem. The device should work on your account within a few hours.
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