|
Posted by Doug McIntyre on April 20, 2008, 11:18 am
If you were Registered and logged in, you could reply and use other advanced thread options
Bod43@hotmail.co.uk writes:
>> Thrill5 wrote:
>> > I don't know what you mean by "large boxes", but when ordering SmartNet for
>> > 72xx, or 65xx series devices, Cisco does NOT ask what is installed in them.
>> > All they ask for is the chassis serial number.
>This is NOT the case in the UK,
>We had to give an inventory of a 6513 which was then I understand
>quoted against.
To clarify by large, I would mean 6500 and up. I'd put the 7200 is the
midsized category which is just the blanket cover-all policy.
>There seems to be various International differences in the way
>that Cisco operate.
>I recently had some issue with a fairly new 3570 switch that was
>not on Smartnet. I called Cisco and happened to get TAC in
>the US due to the time of day. They looked up the serial number
>and told me it was under warranty until 2012, then said goodbye
>since it was a UK sale and the Warranty was under the
>control of the Distributor and not with Cisco. I got the
>impression that if it had been a US sale that they would
>have taken the case but I am not 100% sure.
The smaller Catalyst switches are covered by a limited lifetime
warantee, so you don't necessarily need smartnet on them to get them
repaired. 2012 is probably the projected lifetime end of the 3570 switch..
Yes, TAC probably would have just taken care of it after you proved
you were the original owner of the device (one of their requirements
for the limited lifetime warantee) via invoice from reseller, etc.
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML site map