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Posted by Thrill5 on April 18, 2008, 12:38 pm
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72xx, or 65xx series devices, Cisco does NOT ask what is installed in them.
All they ask for is the chassis serial number.
>>I have a question regarding Cisco's SmartNET.
>>If let's say I have a 1841 router with some HWIC inside, if I buy a
>>SmartNET for the 1841 are the HWIC's automaticaly covered as well?
>
> For the small end, yes, getting smartnet on the 1841 would cover
> everything inside.
>
>>How does cisco know what I have in the router? Do I specify the
>>configuration when buying the SmartNET and saying all these is installed
>>in the router or what?
>
> Again, for the smallend to mid-sized, you don't need to, they'll just
> ask for a 'show tech-support' when you open your case, and they'll see
> it all then. :)
>
> For the large boxes, they'll start asking for cards and modules
> installed to each of those cards (and pricing it out appropriately).
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