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Posted by Andy on September 9, 2006, 11:13 am
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Hi guys, i have a Smartnet on a couple of switches, i am wondering
incase i need one day to open a case, would cisco ask me to have the
latest image on the switches for them to give me support, or there is
no need. thax guys.
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Posted by Merv on September 9, 2006, 11:24 am
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If you open a case and you have a deferred image then certainly expect
that they will want you to upgrade to see if doing so address the issue
reported.
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Posted by www.BradReese.Com on September 9, 2006, 12:50 pm
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Cisco TAC Policy:
Receive workaround solutions to reported Cisco software problems using
reasonable commercial efforts.
In some cases, Cisco will implement a patch to the software.
When Cisco asks you to upgrade software to resolve a problem, you will
usually receive information about the specific software problem.
However, to speed resolution, you may elect to upgrade without
receiving the specific information.
If this is the case, Cisco will still attempt to identify the software
problem.
http://www.cisco.com/public/news_training/tac_overview.html#whaticanexpect
Sincerely,
Brad Reese
BradReese.Com - Cisco TAC Contacts Worldwide
http://www.bradreese.com/cisco-tac-contacts-worldwide.htm
1293 Hendersonville Road, Suite 17
Asheville, North Carolina USA 28803
USA & Canada: 877-549-2680
International: 828-277-7272
Fax: 775-254-3558
AIM: R2MGrant
BradReese.Com - Cisco SMARTnet Pricing
http://www.bradreese.com/cisco-smartnet.htm
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Posted by Merv on September 9, 2006, 1:04 pm
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> Hi guys, i have a Smartnet on a couple of switches, i am wondering
> incase i need one day to open a case, would cisco ask me to have the
> latest image on the switches for them to give me support, or there is
> no need. thax guys.
If the switches in question are running without any problems then I
would not upgrade until eitehr (a) you need a new feature or (b) you
encounter a problem that you believe may be corrected in a newer
version of switch software.
Upgrading software just to have the latest version is ill-advised.
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Posted by Andy on September 10, 2006, 1:18 am
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recommending to my client, and i do not believe the image is a deffered
release on any of the switches because they have been running smoothly
on the same image for the past 2 or 3 years, but my client is pushing
for the upgrade and he mentioned that the first thing cisco support
will ask for when i open a case is to upgrade to the latest image.
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