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Posted by Mike Muderick on September 14, 2005, 10:31 am
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I may be wrong, but when I had a Panasonic installed in my workplace, I was
under the impression that quite a bit of the programming had to be done via
computer with software available only to certified Panasonic dealers. I was
told the voicemail programming couldn't be changed without that. Is that
not true? BTW, very satisfied- 824 and TVS50.
Michael Muderick
Still moving 1A2 equipment fyi
>
> >Please don't be too harsh with me...
> >
> >My brother is about to purchase a new phone system for his veterinary
> >practice and has a few bids on NEC IPK Basic systems w & w/o voice
> >mail. The questions we are having is whether or not we could install a
> >system ourselves, and which of the systems we've looked at would
> >provide adequate service for this smallish practice.
> >
> >I'm fairly well versed at installations of anything technical
> >(LANetworked computers, regular phone lines, electrical systems, etc.)
> >as I've been mechanical all my life. I've looked at his existing phone
> >system and I know I could have installed that, with an instruction
> >booklet. As a matter of fact, the wiring for that system is done quite
> >haphazardly above the suspended ceiling.
> >
> >anyway, I've found the Toshiba DK40i system online that seems to have
> >adequate capacity, but all this talk about VoIP and endless options has
> >me a bit confused when looking through his NEC literature and trying to
> >compare it to what we could purchase online.
> >
> >Basically, he now has a 4-line (InterTek) rotating system with 6 phones
> >(including the main reception phone), plus one dedicated line for fax
> >and another for credit card purchases. He's wanting to have some small
> >amount of flexibility to add phone lines & phones (we just added a new
> >office remodel with 4 office stations). He's expecting to have 8 phone
> >lines and probably 16 phones, which is exactly what the Toshiba system
> >offers (DK40 10x16). The Toshiba system with (4 hour) Voice Mail, 16
> >phones {1]20-button 2020SD, [4]10-button 2010SD & [11]10-button 2010H}
> >including the service unit base and all the cards and a 24-month
> >warranty is about $2400 online. His NEC bids range from $3200 to $4200
> >(w/o & w v/m), but all three bids only include 8 phones.
> >
> >So, what I'm basically trying to find out:
> >
> >1) is there a major difference in quality or scalabity of either of
> >these two types of systems, based on the fact that there probably won't
> >be any more physical expansions in this practice (he might build
> >somewhere else...)
>
> As a Panasonic dealer, I would guess that you are looking at the wrong
> Toshiba product. Didn't anybody think to bid the CTX-100? A single
> cabinet system would give you the 8x16 with voice mail system.
>
> >
> >2)is the difference in the number of actual phones delivered
> >substantial enough to knock out the NEC bids. I've come to the
> >conclusion that it is, as long as the actual Toshiba system is a DK40i
> >(the web site says DK40, and I know there are differences...)
>
> Tne NEC DS1000/2000 series is pretty agressively priced. Their
> in-skin voice mail comes in a couple of flavors, as a flash memory or
> a hard-drive box, depending on the number of hours and mailboxes you
> need.
>
> >
> >3) what am I missing that is obscured by all the acronym mumbo jumbo of
> >options and upgrades??
>
> A lot. And I'm going to look forward to answer this question. When
> I added on to my house, I got a new furnace from the P-H-E suppy
> house. I saved about $2000 by doing it myself. About 2 weeks into
> the cooling season, the AC stopped working. You can probably guess
> why....The furnace was a downdraft unit. I paid later and I screwed
> up the duct sizing in the first place. My final price was about $500
> more than if I'd had them do it in the first place :-)
>
> >
> >4) being an installation contractor of heating systems for 25 years, do
> >you think it possible for a do-it-yourselfer to install and manage one
> >of these types of systems first time out??
> >
> >I am "relatively" aware of his voice mail needs (about 12-14
> >employees), auto-attendant features, surge suppression & line
> >conditioning needs, and uninterruptable power supply requirements
> >needed for a new installation.
>
> I would be looking closely at the Panasonic TA824. As the number
> implies, you can get 8 lines and 24 phones in the system. A 6 line
> by 16 phone system with 2 ports of Voice Mail and 8 phones would be in
> that $2400 price range without installation. The Panasonic gives you
> Caller-ID to each phone port, USB programming, 2-way recording, and
> the ability to add single line phones with CID delivered to the set.
> Keep in mind, there are 2 prices for voice mail; one is delivered and
> the other is installed.
>
> Carl Navarro
>
>
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