Simple CallPillot Question

Simple CallPillot Question
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Subject Author Date
Simple CallPillot Question Robert R Kircher, Jr. 01-12-2006
Posted by Robert R Kircher, Jr. on January 12, 2006, 4:21 pm
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I want to change the Company greeting from a remote location. Can this be
done and if so how.

Second question. I know how to do this internally with a .wav file but
can't find any docs on how to do this from an extension in the office.

TIA

--

Rob
"A disturbing new study finds that studies are disturbing"



Posted by Michael Andrews on January 12, 2006, 4:36 pm
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Rob,

You can do this by dialing the Voice Item Maintenance number. If you
don't know it, you can find it in your SDN table (hopefully you set one
up. :) If not, you'll need to enter it in (any available DID will do)
and then ACD the DID to route to CallPilot in the NCFW field (whatever
your CallPilot number is to listen to messages).

When you dial the number it will ask you for the "Application ID" and
password. Then you can edit the Voice Items inside the application by
accessing it with it's Item ID.

Hopefully this helps,
Mike



Robert R Kircher, Jr. wrote:
> I want to change the Company greeting from a remote location. Can this be
> done and if so how.
>
> Second question. I know how to do this internally with a .wav file but
> can't find any docs on how to do this from an extension in the office.
>
> TIA
>
> --
>
> Rob
> "A disturbing new study finds that studies are disturbing"


Posted by Robert R Kircher, Jr. on January 12, 2006, 6:42 pm
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Mike,

Thanks for the reply... Unfortunately I'm a real newbie to this so you lost
me with all the abbreviations. :(

SDN
ACD
DID
NCFW

Thanks

--

Rob
"A disturbing new study finds that studies are disturbing"


> Rob,
>
> You can do this by dialing the Voice Item Maintenance number. If you
> don't know it, you can find it in your SDN table (hopefully you set one
> up. :) If not, you'll need to enter it in (any available DID will do)
> and then ACD the DID to route to CallPilot in the NCFW field (whatever
> your CallPilot number is to listen to messages).
>
> When you dial the number it will ask you for the "Application ID" and
> password. Then you can edit the Voice Items inside the application by
> accessing it with it's Item ID.
>
> Hopefully this helps,
> Mike
>
>
>
> Robert R Kircher, Jr. wrote:
>> I want to change the Company greeting from a remote location. Can this
>> be
>> done and if so how.
>>
>> Second question. I know how to do this internally with a .wav file but
>> can't find any docs on how to do this from an extension in the office.
>>
>> TIA
>>
>> --
>>
>> Rob
>> "A disturbing new study finds that studies are disturbing"
>



Posted by Michael Andrews on January 13, 2006, 9:30 am
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SDN = Service Directory Number: This is an entry in CallPilot that
tells the system what kind of service the number is pointing to. Open
the CallPilot webpage, log in as the Admin, and select "System >
Service Directory Numbers" from the menu. In that list are all the
Service DNs your system has programmed. You're looking for the one
with the "App Name" of "Voice Item Maintenance". If you have one
programmed, all you probably need to do is dial that number from a
phone inside your PBX (it's likely also a DID (see below) so you'll
also be able to call in from outside to make changes).

ACD = Automatic Call Distributor: For this particular problem, let's
say that you don't have the Voice Item Maintenance number programmed.
So you enter a DID in the SDN table and point it to the Voice Item
Maintenance application. But now you need to tell the switch to
forward all calls to this number to CallPilot. There's probably better
ways to do this, but I go to LD 23 and create a NEW entry of TYPE ACD.
All I change are the MAXP field to be 1 and NCFW to whatever extension
it is you use to dial CallPilot (in our case, 7500). Now when someone
calls that number it forwards to CallPilot with the information of the
ACD line it came in on, automatically grabbing the correct app from the
SDN table.

DID = Direct Inward Dial. This is a number that is dialable from the
outside world. Your phone extension is a DID, whereas numbers that are
internal only are not.

NCFW = Night Call ForWarding: This is the ACD option that tells the
PBX where to route calls if an ACD queue is unmanned. In this case,
the ACD queue we created will never be manned, so it will always
forward to CallPilot while carrying along with it the information of
the queue (which CallPilot uses to figure out which SDN to execute).


Hope that clears things up a little,
Mike


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