Seperated Music on hold

Seperated Music on hold

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Subject Author Date
Seperated Music on hold David G 07-24-2006
Posted by David G on July 24, 2006, 1:08 pm
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We have an Option 81C PBX equipped with music broadcast and we have a
department in this PBX who wants to play music and annoucements to
their callers who are placed on hold. Other departments in the same PBX
want their callers to hear a different music/annoucement source, when
they are placed on hold. All of these customers share the same DID T-1
trunks. This is NOT a call center environment, nor are ACD's or CDN's a
part of the configuration.

Is anybody currently doing this for your customers, and if so, how are
you accomplishing this without building a new customer in your pbx.?


Posted by Mitel Lurker on July 25, 2006, 10:12 pm
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Tenanting. If the switch supports multiple tenants, each "tenant" can
have their own MOH source.


>We have an Option 81C PBX equipped with music broadcast and we have a
>department in this PBX who wants to play music and annoucements to
>their callers who are placed on hold. Other departments in the same PBX
>want their callers to hear a different music/annoucement source, when
>they are placed on hold. All of these customers share the same DID T-1
>trunks. This is NOT a call center environment, nor are ACD's or CDN's a
>part of the configuration.
>
>Is anybody currently doing this for your customers, and if so, how are
>you accomplishing this without building a new customer in your pbx.?

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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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