Secret Hoops to get Circuit City rebates

Secret Hoops to get Circuit City rebates

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Subject Author Date
Secret Hoops to get Circuit City rebates Timothy Daniels 03-09-2006
Posted by Timothy Daniels on March 10, 2006, 12:42 pm
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I suspect those "calls" went as far as the back room at
the Circuit City store. Your going in to your local store so
that they could "rescue" you from the nasty rebate
company was just a hoop you had to jump through. You
went away thinking highly of your local store, didn't you?

*TimDaniels*

"Dave" wrote:
> Once I bought a Western Digital hard drive from Circuit City
> with a $50 rebate from WD. I had a hell of a time getting it.
> I ended up going to Circuit City and telling them about the
> trouble getting the promised rebate from one of their
> vendors. They made some calls and I had it within a week.



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Posted by Dave on March 10, 2006, 3:02 pm
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Yep, it's just what you have to do sometimes. They aren't going to cheat me
out of it though.


> I suspect those "calls" went as far as the back room at
> the Circuit City store. Your going in to your local store so
> that they could "rescue" you from the nasty rebate
> company was just a hoop you had to jump through. You
> went away thinking highly of your local store, didn't you?
>
> *TimDaniels*
>
> "Dave" wrote:
>> Once I bought a Western Digital hard drive from Circuit City
>> with a $50 rebate from WD. I had a hell of a time getting it.
>> I ended up going to Circuit City and telling them about the
>> trouble getting the promised rebate from one of their vendors. They made
>> some calls and I had it within a week.
>
>



Posted by Warren on March 10, 2006, 5:09 pm
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Dave wrote:
> Yep, it's just what you have to do sometimes. They aren't going to cheat
> me out of it though.
>
>
>> I suspect those "calls" went as far as the back room at
>> the Circuit City store. Your going in to your local store so
>> that they could "rescue" you from the nasty rebate
>> company was just a hoop you had to jump through. You
>> went away thinking highly of your local store, didn't you?
>>
>> *TimDaniels*
>>
>> "Dave" wrote:
>>> Once I bought a Western Digital hard drive from Circuit City
>>> with a $50 rebate from WD. I had a hell of a time getting it.
>>> I ended up going to Circuit City and telling them about the
>>> trouble getting the promised rebate from one of their vendors. They
>>> made some calls and I had it within a week.
>>
>>

It is highly likely that the money came out of that particular Circuit City
store's P&L, which is what the manager is being judged on, and earns a bonus
on. In a sense, the store manager was taking money out of their pocket to
make things better, and they hope that their actions will impress you enough
that you continue to shop at their particular store.

--
Warren H.

==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.

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http://www.holzemville.com/mall/blackanddecker/




Posted by Dave on March 10, 2006, 5:17 pm
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I don't think so. It was a Western Digital check that I received. I think
Circuit City just prodded them to pay up. I did find that they had a
special list of contact numbers just for that type of situation.

Dave



> It is highly likely that the money came out of that particular Circuit
> City store's P&L, which is what the manager is being judged on, and earns
> a bonus on. In a sense, the store manager was taking money out of their
> pocket to make things better, and they hope that their actions will
> impress you enough that you continue to shop at their particular store.
>
> --
> Warren H.
>



Posted by Timothy Daniels on March 13, 2006, 2:59 pm
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"Timothy Daniels" wrote:
> Actually *getting* a manufacturer's rebate from
> Circuit City requires jumping through SECRET
> HOOPS
>
> [.........]
> I went to the Circuit City store and complained to
> the Director of Operations. She was soooo
> sympathetic and without even seeing my refusal
> letters, she refunded my credit card for $43.
>
> It's obvious to me that the whole series of hoops
> is standard procedure at Circuit City!!


I checked my credit card account today, and the
$43 rebate has hit my account. Apparently, the
Circuit City strategy is to get people back into the
local store where they can be stroked and "rescued"
from the Bad Rebate Company. It all makes sense,
now that I think back - the "old rebate company"
was so apolegetic for the "new rebate company's",
behavior - although they supposedly had no connection
whatsoever with it - and they knew about the
scratchy recording and just what series of 3 menu
options to select to get through to a real person at
the "new rebate company". The whole scenario
was choreographed and staged by Circuit City!
What a friggin' HASSLE!!

*TimDaniels*

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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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