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Posted by John Haverty on February 17, 2006, 3:26 pm
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We are using Symposium Express and we received training over the summer
on how to do the basics. They showed us how to do reports and run
them. They said that it was possible to set up reports to
automatically run and either print or save to a folder.
I have tried setting up two separate reports to run automatically with
one printing at a specified date and the other saving to the file.
Neither one works... Help!
I found documentation on the Nortel Networks web site and went through
to see if I had everything set. I think I do, but maybe I am missing
something. I just did another test setting up the report to run at
2:15 and save to a file. Nothing happens and nothing runs.
The report listener is running and starts up when I start my computer.
I can open the report listener and nothing is listed. I do not close
down the report listener and my computer stays on for weeks at a time.
John
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Posted by j0ckg33k on February 17, 2006, 9:02 pm
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I'm not sure about the differences between regular Symp and Symp
Express, so some of may not apply to Express...
Have you checked the alarm viewer / event history for failure events
related to scheduled reports? Look up the corresponding event ID in
documentation.
Are your jobs actually appearing in the system scheduler? (ask your
admin to look in System Admin > System Config > Scheduler). If not,
perhaps your userID have permission to schedule jobs.
Reports may also fail if for some reason the server can't resolve your
machine's hostname. Try pinging your machine from the server using
your machine's hostname. If you can't ping it, you can fix it by
putting your machine's hostname in the HOSTS file on the Symposium
server.
HTH
David
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Posted by j0ckg33k on February 17, 2006, 11:18 pm
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"perhaps your userID does not have permission to schedule jobs"
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Posted by John Haverty on February 18, 2006, 11:47 am
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No, the jobs that I schedule never show up in the system scheduler. I
will try doing the scheduling with the system administrator account for
our system. I can run the reports manually, but I will check to see if
I can ping my machine from the server.
Thank you!
John
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