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Posted by Bill M. on November 19, 2005, 2:56 am
On Fri, 18 Nov 2005 21:45:13 +0000, jake62
>
>I recently purchased an SMC8013WG. I have it hooked up via Comcast and I
>have a Motorola WR850G wireless router connected to the WAN port on the
>modem. (11/01) This modem has the wireless function disabled (no card
>installed). I am surfing the net with this setup and it works fine.
>However, Comcast seems to have trouble with it on their end. They
>cannot (or maybe will not) set up a user name and password for an email
>account. I have spent days on the phone with them to no avail. I am
>disgusted. They say the problem is with the modems firmware (which is
>the latest according to SMC), something about a bad MAC address. I have
>accessed the web interface for the modems settings and given them all of
>the info including the WAN IP address they asked for. All I want to do
>is get my email account set up. I am paying for another dialup just to
>keep my email account active until they make this work. I know there
>have been problems with this modem for Comcast in CA but I need to know
>if anyone is using this modem in CA with Comcast as an ISP and has
>overcome a similar problem??
>I still want to fix the problem. If I can answer any questions to help
>someone figure this out please let me know.
>I Called Comcast support and spoke to a comcast representative (DARCY
>#62307 in Winnipeg) who flat out refused to help me, and when I asked
>to be transferred to his supervisor he just sat in silence. (11/18)
>At this point I am looking for anyone who can help to contact me. If
>there is anyone out there who can point me in the direction of Comcast
>Chairman and CEO Brian L. Roberts; Comcast Executive Vice President
>David L. Cohen; Liberty Chairman and CEO William P. Hankowsky , or
>maybe how to contact them I would be grateful.
>I am completely disgusted with comcast and their laziness in resolving
>this matter.
>
>Thank you again for your help
>
>Jake
This is at least the second time you've posted this request for help,
but a large chunk of the story seems to be missing, making any real
help hard to provide.
Why would the CSR refuse to help you? What explanation was given?
Why would the CSR refuse to transfer you? What explanation was given?
Is something wrong with your account? Past due, flagged for fraud,
etc?
Have you walked into your local Comcast office? What explanation was
given when you talked to someone across the counter?
Did you purchase a supported modem? If so, what exactly is the
problem? Your posts are extremely vague, referring to "something about
a bad MAC address". And if not, buy or rent a supported modem.
The list of questions could go on and on, but really the best thing to
do is to contact Comcast and work through whatever the issues are.
They are in the best position to help you set up your account.
Finally, if you really want help here, you have to provide a much more
complete picture of what's going.
--
Bill
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