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Posted by Martin Kayes on December 23, 2005, 9:19 am
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Unfortunately this can't be done. I have tried in the past with Cisco and
their systems will not allow it.
You should be able to return the level 7 package for a credit and get a
level 6 in it's place - returning a SMARTnet is very easy and you shouldn't
have any problems with getting your supplier to do it for you.
Regards,
Martin
> Does anyone one if I can use an upper level contract with devices
> classified for lower level contracts?
> I would like to apply a 7 level 8x5xNBD for a device classified in 6th
> one.
>
> Alex.
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