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Posted by Bill G on August 20, 2005, 12:53 pm
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On Fri, 19 Aug 2005 23:08:57 -0700, "Dr Feelgood"
>
>> I'm a bit confused on this firmware issue. I wasn't aware that Comcast
>> has the
>> ability to download new firmware to my modem, and would do so without
>> informing me of that? I own my own SB4100 modem, and would not appreciate
>> this invasion of my equipment. I also have the Linksys BEFSR41 router and
>> am trying to figure out the shortcomings of that unit, as explained in
>> previous
>> posts. Can someone explain that in plain English terms? As explained in
>> another
>> posting, my problems are not in loss of service, but in slow data
>> transfer. This
>> all started a few days ago. Can someone explain in simple terms what
>> Comcast
>> has done to the network to cause this problem?
>
>What makes you think comcast did anything on their end that caused this
>problem?
>
>Actually they did but what they did is causing far different problems than
>what you report.
>
>There was one of those modem upgrades that evidently was flawwed. If your
>4100 is a Comcast owned modem they will replace it for you if you ask them
>to. If you do a hard boot of the modem it should reload the older version
>config. they were running before that problem as listed below by Mark.
>
>
>Read the customer service agreement including the AUP / TOS It gives
>Comcast the right to upgrade your firmware. not just for your modem but for
>any router you may use on the system.
Router, too? That would be a neat trick.
>You may need to replace your owned 4100 with a newer model to get the full
>benifits (speed) available? Comcast is replacing leased modems on request
>for those who are still using the 4100's
I'm assuming that holds true for the 3100, too.
--
Bill
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