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Posted by Dr Feelgood on August 19, 2005, 11:08 pm
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> I'm a bit confused on this firmware issue. I wasn't aware that Comcast
> has the
> ability to download new firmware to my modem, and would do so without
> informing me of that? I own my own SB4100 modem, and would not appreciate
> this invasion of my equipment. I also have the Linksys BEFSR41 router and
> am trying to figure out the shortcomings of that unit, as explained in
> previous
> posts. Can someone explain that in plain English terms? As explained in
> another
> posting, my problems are not in loss of service, but in slow data
> transfer. This
> all started a few days ago. Can someone explain in simple terms what
> Comcast
> has done to the network to cause this problem?
What makes you think comcast did anything on their end that caused this
problem?
Actually they did but what they did is causing far different problems than
what you report.
There was one of those modem upgrades that evidently was flawwed. If your
4100 is a Comcast owned modem they will replace it for you if you ask them
to. If you do a hard boot of the modem it should reload the older version
config. they were running before that problem as listed below by Mark.
Read the customer service agreement including the AUP / TOS It gives
Comcast the right to upgrade your firmware. not just for your modem but for
any router you may use on the system.
You may need to replace your owned 4100 with a newer model to get the full
benifits (speed) available? Comcast is replacing leased modems on request
for those who are still using the 4100's
>
> Mark Hittinger wrote:
>
>> I've been having some whacky problems lately with our connection in dfw.
>>
>> We've had to power cycle the SB4100 to get service back at least once a
>> day.
>>
>> I noticed in the "log" that they had been loading
>> SB4100-1.4.9.4-SCM02-NOSH
>> firmware into the modem lately but today they have reverted to the
>> SB4100-1.4.9.0-SCM00-NOSH version (again after a strange outage and a
>> power
>> cycle of the modem service is restored).
>>
>> Looks like some bad firmware got out.
>>
>> Later
>>
>> Mark Hittinger
>> bugs@pu.net
>
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