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Posted by Timothy Daniels on February 15, 2007, 3:19 pm
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> "BR549" wrote:
>> For 2 months now I have been having problems with loosing
>> my internet connection. I have RoadRunner and a Motorola
>> SURFboard SB5120 modem with an attached wireless router
>> and 2 hardwired pc's. When I loose connectivity all lights on
>> the modem are normal. No response from a ping of a web
>> address or an ip address from either the pc or the router, I've
>> tried pinging both my gateway and dns servers ip address.
>> When the problem occurs I also cannot navigate to
>> 192.168.100.1 nor can I ping that address from the router.
>> I also cannot get an ip address from the modem using the
>> routers screen to do a DHCP renew. I ran for a while with
>> a pc attached directly to the modem and when the hangup
>> occurred I cannot renew the ip address. I'm on my 2nd
>> modem and even though it failed the same way when I direct
>> connected it, I changed the router. Doing a power cycle of
>> the modem always fixes the problem. The problem also
>> seems to vanish on it's own if you leave it for a few minutes
>> and try again. The RJ45 cable is also a different one between
>> both routers. It's hard to believe that I've gotten 2 modems
>> with the same problem but I can't for the life of me figure out
>> what to change next. The modem will return an ip address
>> without the cable connected so I can't imagine that the problem
>> is from the cable out. I've also had Roadrunner out here this
>> past Thursday and they changed a few of the cable connections
>> going to the modem but said that everything was fine with the
>> signal. Anyone have any ideas on what to do next.
>
> I've made it a whole day and a half with not incidents of not
> being able to get on the internet. I've been running a program
> called "LinkMonitor" and pinging Yahoo's ip address every
> 15 seconds for around 3 weeks. Lately the cable light started
> going out when we would lose connectivity but not always.
> Bright House could never find anything wrong with the cable
> because it was always working just fine when they came to check.
>> While I don't know exactly what part fixed it I do know that
> it was one of the parts they just change a few days ago. My
> cable comes into a box outside the house. It goes through a
> male to male junctions that is attached to a ground wire.
> From the junction it goes to a 3 way splitter. They replaced
> the splitter, the male to male junction and all 6 connectors on
> the cables that interconnect it all and so far it hasn't missed a
> beat. Thanks to everyone for their suggestions.
Please let us know if it starts up again.
*TimDaniels*
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