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Posted by Warren on February 7, 2006, 1:01 pm
> I'm wondering if anyone can shed any light on the following situation.
> I am using a Motorola 5120 cable modem with TW Earthlink. Service has
> been good until a couple of weeks ago when I started to have drop outs
> and sync losses. Initially, when a problem occurred the modem would
> reset itself with no intervention so the worst that would happen is
> that you might mess up a download or somesuch. Later on, the drop outs
> would be such that the modem would not be able to re-establish a
> connection without my disconnecting power to the modem and frequently
> even that wouldn't work - you would have to wait, possibly for an hour
> and sometimes longer and the modem would begin to work again.
<snip>
Disconnecting the power, letting the modem sit for a few seconds, and
reconnecting the power should reset the modem. But what you're describing
here is a problem someplace between your modem and the headend. You should
call customer support, and get them to send out a tech to check things out.
--
Warren H.
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