Reliability of Provider

Reliability of Provider

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Subject Author Date
Reliability of Provider Fred Atkinson 07-23-2005
Posted by Fred Atkinson on July 23, 2005, 1:50 am
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        If you had an ISP giving you a shaky connection and you wanted
to prove how reliable or unreliable the connection is, how would you
go about it?

        I have a Cisco 831 connected to cablemodem, if you want to
know my infrastructure.

        I'm about to move and will going to a location where Mediacom
is the provider, but Time-Warner has been up and down. If this were
the entire picture, I wouldn't care since I will be gone. But my
father has Time-Warner cablemodem nearby and I'm curious as to how
reliable his connection is. He's got a Linksys VOIP router (Vonage)
connected to it.

        Time-Warner doesn't seem to be very concerned about the
problems we've been experiencing. Truthfully, hey should be
embarrassed.

        In fact, they refused to take a trouble ticket from me because
the cable service at this location is in the landlord's name. Even
though the service was completely down, they refused to take a trouble
ticket unless the landlord called them and reported it.

        It turned out that it was an area wide outage (that was a few
days ago). And it appears that one is happening again as I type this.
This message will go to this newsgroup when the connection comes back
up.

        I would like to find some way to monitor the reliability of my
connection and produce stats to show its reliability in case I have to
take it up with the cablemodem ISP.

        Suggestions are most welcome.



                                        Fred



Network Magic Graduation 20% off animated banner
Posted by www.BradReese.Com on July 22, 2005, 8:28 pm
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Hi Fred,

Broadband Test and Tools may help evaluating your cable connections:

http://www.dslreports.com/tools

Fred, we are looking forward to your visiting our office in Asheville,
North Carolina soon:

http://www.bradreese.com/cisco-repair-quotes.htm

Sincerely,

Brad Reese
BradReese.Com Cisco Repair Service Experts
1293 Hendersonville Road, Suite 17
Asheville, North Carolina USA 28803
U.S. Toll Free: 877-549-2680
International: 828-277-7272
Website: http://www.bradreese.com/cisco-big-iron-repair.htm



Posted by Fred Atkinson on July 23, 2005, 3:58 am
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Well, Brad,

        I'm in move mode now. I'm trying to finish getting out of my
old place here in Columbia by the time the weekend is over. Am
supposed to be getting my household affairs in order in Sylva this
week. I've already got my cablemodem installed and my VOIP phone for
the rental house in Sylva. I've got to load my home network into the
car and transport it up there before I can get fully wired there.

        As soon as I get settled, I'll try to arrange a time to stop
by. Will be in touch and I'm very much looking forward to meeting you
and your folks.

        That link you gave me looks promising. A dollar a week to
monitor the reliability of your connection isn't bad at all. I wish I
had had reports of this nature for Time-Warner. We've had two
catastrophic outages down there this week alone. The first time, they
refused to take a trouble from me on it because the cablemodem service
is listed in my landlady's name saying that she'd have to call it in.
Isn't that ridiculous? But, I'm stopping by their office tomorrow to
drop off the cablemodem. The only thing is that my father will still
be using their service here in this area and he is using Vonage for
his telephone service. Maybe I'll arrange for these folks to monitor
his connection, too.

        Hopefully, Mediacom will be better for me. I've heard some
say not so. But to be truthful, my first impressions and experiences
with them have been much more positive than my interactions with
Time-Warner. Mediacom seems to know what they're doing and the couple
of minor issues I've had they've addressed very quickly. When I
squawked because I was getting a private dynamic IP address (in the 10
range) from their DHCP server, they upgraded me to a public IP address
rather quickly. My Voicepulse phone didn't work with the private one.
When they upgraded it, the phone started working.

        Regards,


                                                Fred


On 22 Jul 2005 20:28:20 -0700, "www.BradReese.Com"

>Hi Fred,
>
>Broadband Test and Tools may help evaluating your cable connections:
>
>http://www.dslreports.com/tools
>
>Fred, we are looking forward to your visiting our office in Asheville,
>North Carolina soon:
>
>http://www.bradreese.com/cisco-repair-quotes.htm
>
>Sincerely,
>
>Brad Reese
>BradReese.Com Cisco Repair Service Experts
>1293 Hendersonville Road, Suite 17
>Asheville, North Carolina USA 28803
>U.S. Toll Free: 877-549-2680
>International: 828-277-7272
>Website: http://www.bradreese.com/cisco-big-iron-repair.htm



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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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