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Posted by Steven Lichter on April 16, 2008, 1:44 pm
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> Steven Lichter wrote:
>
>>>
>>> GTE was being rather pragmatic - they didn't want to install a bunch
>>> of 1A-EAX and 2-EAX 'analog electronic' reed-relay offices just to
>>> eliminate Step, and then have to yank those switches right back out
>>> again in 10 years when Digital was finally ready. They wouldn't have
>>> had them fully depreciated yet.
>
> I had no idea how bad GTE (General Telephone Company of California then)
> was until I moved from a Pacific Telephone area to Glendora, California
> in 1969. The deterioation of toll service from 1969 to 1979 was
> astounding. During busy times my toll rate failure grew to 90%.
>
> Complaining to the CPUC did little good. They knew how bad the
> situation was, but decided to keep a lid on it.
>
> I finally had to resort to bringing in an FEX line from the new Pacific
> No. 1ESS in the contiguous El Monte exchange in 1975. Even with that,
> the General faught me every step of the way. They first placed me on N
> carrier that was horribly out of balance. I complained to the PUC
> informally on deaf ears. I then filed a formal complaint, and it was
> dismissed with an agreement to cut me to T carrier.
>
> I then wanted calling features tarffied by Pacific. The General said
> no, they had not filed to concur. I then requested that Pacific place
> my number in an airport hangar I had at El Monte airport and do an
> off-premise extension to my home in Glendora. The General said,
> "Matters not, we will block the line if it has calling features. This
> got to Pacific and they complained to the PUC because I would become
> primarily their customer with an off-premise extension. The General
> relented, and filed to concur on calling features. I din't have to play
> the off prem game.
>
> In 1977, I got a vacation condo at the beach in south Orange county,
> served by a Pacific No. 1ESS. I "played" telephone at each location
> during busy hours, making lots of calls to the unoccupied other
> location. The completion rate from Pacific to General was almost 100%.
> From General to Pacific is was around 10%, and you would have to wait
> up to 90 seconds for the ATB signal to appear from the General SxS
> switcher. During all this time non-toll Glendora calls would complete
> nearly 100% of the time. Thus, the toll director was the culprit.
>
> I filed a formal complaint with all the stats I had compiled. The CPUC
> ALJ assigned the case called me (very unusual, ex-parte communication)
> and pleaded with me to dismiss. He said I was "spot on" but that CPUC
> staff would do everything it could to sandbag my case, because they did
> not want any of this to become a matter of record. I gave up because by
> then it had become apparent I was going to move to the beach location
> (where I am to this day).
>
> Glendora finally got a GTD5 in 1986.
>
> During the time I lived in Glendora, I told everyone I knew who had a
> telephone-toll-intensive business to make sure they located in a Pacific
> area. In fact, I convinced a few mid-size businesses to move. They all
> ever pleased with the move.
>
> Ironically, once the General decided to dig himself out of this hole of
> years of corporate neglect, the company really came along. They knew
> the GTD-5 was fine for residential service, but the placed either a
> DMS-100 or 5ESS in their bigger offices to serve businesses with
> sophisticated needs. By the time Verizon bought them, GTE, at least in
> Southern California was, in some ways, better than Pacific Bell by that
> time.
>
By 1986 deregulation had cut in and the GTD5 was made by AGCS which was
owned by AE and Western Electric. As to the 5ESS,DMS100 or GTD5
switches, it had nothing to do with being a business or not. It had to
do with bids on the office by the 3 companies. GTE had offices that had
both GTD5 switches as well as either or 5E's or DMS's.
It was a merger which BellAtlantic and GTE which formed Verizon, which
had 2 CEO's for a few years. The standards have not changed much since
once GTE went to Digital switching, the standards were very good.
I started with GTE(CWT) in 1967 and spent my 30 years with the company
in CO Construction which built the offices. Different areas had
problems and some had non. I believe Glendora was an old CWT area and
the owners at the time put very little back into the company. I worked
and lived in Huntington Beach and we had very good service. Many of
the problems had to do with the Directors. Most former CWT areas had 48
SATT, the areas with 53 and 53A or 62 SATT completed most calls, local
or toll. Also once GTE had it own Toll Centers things even got better.
It seems during busy time the PacBell/ATT offices choked off toll calls
coming into their areas to keep their circuits from overloading. I know
this because for no reason at all, toll repeaters or carrier systems
between th offices would go busy.
I have done contract work in Verizon offices since I have retired and to
me they are not a customer friendly as when I was with them, the company
is just too big and has taken the old Bell Head manner.
--
The Only Good Spammer is a Dead one!! Have you hunted one down today?
(c) 2008 I Kill Spammers, Inc. A Rot In Hell Co.
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