Re: Hourly disconnection problems with SB5100?

Re: Hourly disconnection problems with SB5100?
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Subject Author Date
Re: Hourly disconnection problems with SB5100? Trogdor 11-14-2006
Posted by Trogdor on November 14, 2006, 4:28 am
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As of this morning, my modem refuses to interface with my computer, to
include serving its config page. Looks like I'll have to replace it.
Thanks anyway.


Posted by Timothy Daniels on November 14, 2006, 3:56 pm
"Trogdor" wrote:
> As of this morning, my modem refuses to interface with my computer,
> to include serving its config page. Looks like I'll have to replace it.
> Thanks anyway.


Don't throw that modem away. The Motorola 5100 and 5120 have
very good reputations, and it may still be good. It it does turn out to
be the culprit, I'd look into a possible ventilation problem.

*TimDaniels*

Posted by Robert Heiling on November 14, 2006, 5:43 pm
Trogdor wrote:
>
> As of this morning, my modem refuses to interface with my computer, to
> include serving its config page. Looks like I'll have to replace it.
> Thanks anyway.

It appears that there has been a new release of the firmware for the SB5120.
That is likely the case for your SB5100 also. My SB5120 had also exhibited the
inability to load that Configuration Manager page yesterday even though all
modem lights were normal. After power-cycling the modem, it came back and
investigation of the log showed that Comcast had pushed new firmware.

Give power-cycling a try as your ISP might be doing the same thing. You might
need to also power-cycle any router you have and possibly reboot to get
everything to work.

HTH
Bob

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other useful resources:
The Federal Communications Commission (FCC)
Telecommunications Industry Association
Electronic and Software Security Products and Services
International Telecommunication Union

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