RAN and MMail

RAN and MMail
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Subject Author Date
RAN and MMail Panchanka 11-10-2006
Posted by Panchanka on November 10, 2006, 3:20 pm
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Question, Can Meridian Mail play RAN messages for a queue? If so, where
is in MMail is this configured?

Thanks


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Posted by GHTROUT on November 20, 2006, 10:36 pm
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Panchanka wrote:
> Question, Can Meridian Mail play RAN messages for a queue? If so, where
> is in MMail is this configured?
>
> Thanks

RAN can play while an ACD caller remains in queue, but to hear a Mail
menu/announcement would require the caller to exit the queue.

Think of mail as an external recording and RAN as a real-time injected
recording the caller hears.

I wish it could be done the way you were hoping too...


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other useful resources:
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