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Posted by Kenneth J. Harris on August 8, 2006, 3:12 pm
I don't have Comcast, so I can only tell you what my cable service
provider will do, based on my experience. If you call to subscribe,
they will make a service(installation) call. They prefer that someone
be at home. They inspect the cable and if they find the cable drop not
up to par(not the current cable type they use, spliced, etc.) they will
replace it with new stuff. If you are home and point out the cable
problems they will replace it with new stuff. They will check the signal
where it enters the house and then the reception at the tv in the house.
If all is good/within specs, that's it.
Ken
rogacasa@gmail.com wrote:
> Hi. I'm getting cable modem service soon. I have rewired my entire
> house with Belden 1694A cable. So all of the cable in my house is now
> RG-6, all the way out to the grounding block outside in the gray cable
> company box.
>
>
>
> What has NOT been upgraded is the cable line coming from the pole to
> the house. I inspected it, and found these numbers on the long main
> section:
>
> BELDEN 9059 DUOBOND PLUS CATV COAX 18AWG 75OHM QE
>
>
>
> Tacked onto this, there is also a shorter (about 6 to 10 feet) section
> of cable with this numbering:
>
> MEDIAONE E83032 F6SSVV-CRD CATV
>
>
>
> As far as I've been told, the stretch of Belden 9059 is NOT RG-6 spec.
> If that is the case, I want a NEW RG-6 cable line from the pole to the
> house.
>
> I can get cable modem service activated entirely through the Comcast
> website, but I think I need to call Comcast and arrange for a service
> tech to come out and replace the cable from the pole to the house.
>
> Right?
>
> What is the right way to do this? Just call? When dealing with
> customer service, what are the right things I need to say to get this
> work done?
>
>
>
> Thanks,
> Roger Carlson
>
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