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Posted by Marc Burling on August 14, 2007, 9:49 am
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Hi,
I have a BCM running version 4.0 with CallPilot. I have realised that I
have a problem dialling some DNs once in the ACD. The DNs that are the
problem start 88 as the system thinks I want to access CallPilot and not
finish the dialling to the intended extension. I have a number range of
8700 to 8899.
Bearing in mind I cannot change my number range, what options do I have?
Could the 88 to access CallPilot from outside be changed to another FEATURE
code or might I have to add an option to dial the extension by dialling
another digit first.
Thoughts would be appreciated.
Marc
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