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Posted by 3valve on July 26, 2006, 7:02 pm
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Thanks. I downloaded the manual. I'll take a look and see what it
takes.
Thanks for all your help.
Touch Tone Tommy wrote:
> wrote:
>
> >Thanks Tommy. When you talk about enabling remote access are you
> >speaking of telnetting into the switch, or is it something I would
> >enable in the Winspm software I use to interface with the switch?
> >If I could do it through the winspm software I could just use VNC or
> >Remote Desktop to get into the winspm software, but if it has to go
> >directly into the switch that would be a different story.
> >
> >Touch Tone Tommy wrote:
> >> wrote:
> >>
> >> >Hi. I'm trying to find out if it's possible to use my winspm software
> >> >(or really anything remotely) to forward an internal extension to an
> >> >external number. I currently do this on my handset, but have to be in
> >> >the office to do this. It would be so handy to be able to do this
> >> >remotely somehow. That way we could forward our call center hotline to
> >> >whoever is on call that day, and be able to change it on the weekend
> >> >when no one is in the office.
> >> >We're able to administer our voicemail remotely using phone commands,
> >> >maybe it's possible to do this with the Merlin Magix too.
> >> >We have a Merlin Magix system and use Winspm 8.0 to administer it.
> >> >Thanks.
> >>
> >>
> >> You need to set up remote access, so that you can call in and change
> >> your call forwarding.
> >>
> >> This opens up your system to ALL types of abuse. If you do this, be
> >> sure to use a LONG barrier code, only give it out to those that need
> >> to use the feature, and change it often.
> >>
> >> Read the sections of the manual dealing with remote access.
>
> Start by going to http://support.avaya.com and downloading the manual
> (free) for your system.
>
> Remote Access means that one (or more) or your outside lines will be
> answered by a dialtone from the Magix. Then you will dial a "barrier
> code" to keep the average yahoo from using your system to dial around
> the world. Once the correct barrier code has been dialed, you'll be
> able to dial the feature code for Forward, the extension number to
> forward, and the destination number to forward it to.
>
> You will use WinSPM to program the parameters like which line will
> have the remote access feature, which extensions will be allowed to be
> forwarded to outside numbers, what the barrier codes will be, etc.
>
> If this is beyond your comfort level, I can guide you through it, or
> contract to program it for you remotely.
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