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Posted by Dave on August 24, 2006, 8:59 pm
My opinion is that if you're paying more than $3 or $4 a month to rent then
I'd buy. I've owned two modems over 6 years and saved a lot of money.
> Please excuse my ignorance. I'll be the first to admit I am an
> uninformed, dumb consumer but I feel like I have been screwed and I
> would like to know so I can tell them (cable company). Thanks!
>
> Sometime in 2000 I got high speed internet (with this company). With it
> came a Motorola Surfboard SB3100 cable modem. Having previously had
> some other kind of modem that died, I decided it best that I rent the
> SB3100 at $15/mos. To be honest, I have had none to minor problems,
> though my son says it seems awfully slow.
>
> The past few weeks I have had major problems and finally got the tech
> on the phone and analyzed the problem to be with the modem. THEN he
> tells me it is about 4 generation old!!!! THEN he says he can not
> believe they are still charging me a rental fee for a 5 year old modem.
> (did I mention uninformed, dumb consumer?) I then call billing and the
> lady says that rental charge "probably" should have come off my bill
> long ago (I've heard 2 to 3 years?) and/or I could have bought a modem
> from them for $50. (yes VERY dumb consumer here!)
>
> She was going to remove the rental fee BUT I told her not to until they
> replaced this old modem. She agreed!
>
> Here's my question ... Does each upgrade of the modem produce faster
> results OR what would the benefits be?
>
> See, I'm more than a little ticked. Why? It occurs to me that 12 months
> per year times 5 years at $15 per month is ... $900!!!!! I just found
> out that the SB3100 in 2001 was only $145! You can buy them now for
> $13.99!
>
> My complaint so far has resulted in a small portion off my bill for one
> month. I would think that a reputable company would have a little sense
> to let a consumer know that they have paid 3, 4 or 5 times (at the
> higher price) and not gouge the consumer.
>
> I also don't think the small portion off my bill will do as I am sure i
> is only to appease me and hope I go away ... I won't!
>
> Any help on the modem would be appreciated! Thanks!
>
> BTW ... I swapped it for a Surfboard SB5101 and I and the tech can not
> get it to work. They are sending someone (in a few days!!!!) to service
> it. Did I also mention poor service???
>
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