Old computer-new modem

Old computer-new modem
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Subject Author Date
Old computer-new modem Bill W... 02-16-2008
Posted by RCD on February 20, 2008, 10:33 pm
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Bill W... wrote:
> Hi; I use an older Gateway Select tha has an internal (dialup) modem that
> is; 56K PCI Voice ModemSF-1156IV R9A, and it been fine at my old location.
> At
> the new location, I have a external Cable Modem that is: Motorola Surfboard
> SBV5120 and that one is a dual Modem as it has the telephone hookup that
> uses cable and it works fine. This computer has a Phone tool installed that
> can talk through the mike and speakers, fax using either a copyier fax
> machine or the artificial printer mode called "capture fax". This has ceased
> to work and I only noticed it yesterday when attempting a fax.
> I have checked the wiring in the back of the computer and it is as before.
> My question is "can an external modem that uses cable operate a phone tool
> that probably was meant only for dial up"? If so, how to install it? It is
> not on the list of
> modems that are in the setup for the Phone Tools, probably because of the
> age of the computer. Any thoughts my friends? Thanks, BW..
>

Others have asked various questions but not the basic ones I can think of.

1. Do you have a conventional phone line installed in your new location?

2. If not, do you use that cable modem as your phone connection? It is
capable of providing VoIP (Voice over IP) service via the phone jack
on the back, but only if you pay your internet provider for that service.

3. When you say your fax modem/phone tools software quit working,
exactly what do you mean? If you can't scan a document in order to
fax, it may be that the CAPTURE FAX BVRP printer driver has been lost.
That can happen with Phone Tools. I have had it happen a couple of
times with my copy of the same software. In that case, you actually
have to reinstall the software in order to get the driver back, or at
least that's what I had to do.

4. If your fax modem is dead in terms of whatever hardware is there
(soft modems still have a CODEC), then you would have to get another
modem in order to be able to fax from your computer. Even if the Phone
Tools printer driver is lost, you can still fax a cover sheet to
someone. If you can't do that, then you can try talking to the modem
via Hyperterminal. By the way, you did not indicate whether you are
running XP or some version of Win98.

Of course, if you do not have the original installation disks that came
with the computer, it may not be so easy to reinstall software or drivers.

Ron

Posted by Bill W... on February 21, 2008, 11:19 am
Hi Ron, first; I am using Winows98se; the computer has a live 56k
conventional
(analog?) modem that seems to be working because, when i dial up a phone
number, the phone tool screen shows "setting up modem, please wait, then I
hear through the speakers the sounds of telephone dialing..then an error
recording
says this" we're sorry, but we cannot connect you as dialed, error vo12"
I have tried to plug in the output line from the computer into the Motorola
modem as suggested by Gary, but with the same results..I am assuming that
the fax situation
is the same as the direct dial attempts because the scanning is
working..alas, there is NO conventional phone line installed here, only the
cable line and modem..and that was provided by the ISP and yes i do pay for
the phone service as well as the internet service..OK I just tried
hyperterminal and it dialed and no connection and same error message..please
respond, as I am ready to give up..Bill
> Bill W... wrote:
> > Hi; I use an older Gateway Select tha has an internal (dialup) modem
that
> > is; 56K PCI Voice ModemSF-1156IV R9A, and it been fine at my old
location.
> > At
> > the new location, I have a external Cable Modem that is: Motorola
Surfboard
> > SBV5120 and that one is a dual Modem as it has the telephone hookup that
> > uses cable and it works fine. This computer has a Phone tool installed
that
> > can talk through the mike and speakers, fax using either a copyier fax
> > machine or the artificial printer mode called "capture fax". This has
ceased
> > to work and I only noticed it yesterday when attempting a fax.
> > I have checked the wiring in the back of the computer and it is as
before.
> > My question is "can an external modem that uses cable operate a phone
tool
> > that probably was meant only for dial up"? If so, how to install it? It
is
> > not on the list of
> > modems that are in the setup for the Phone Tools, probably because of
the
> > age of the computer. Any thoughts my friends? Thanks, BW..
> >
>
> Others have asked various questions but not the basic ones I can think of.
>
> 1. Do you have a conventional phone line installed in your new location?
>
> 2. If not, do you use that cable modem as your phone connection? It is
> capable of providing VoIP (Voice over IP) service via the phone jack
> on the back, but only if you pay your internet provider for that service.
>
> 3. When you say your fax modem/phone tools software quit working,
> exactly what do you mean? If you can't scan a document in order to
> fax, it may be that the CAPTURE FAX BVRP printer driver has been lost.
> That can happen with Phone Tools. I have had it happen a couple of
> times with my copy of the same software. In that case, you actually
> have to reinstall the software in order to get the driver back, or at
> least that's what I had to do.
>
> 4. If your fax modem is dead in terms of whatever hardware is there
> (soft modems still have a CODEC), then you would have to get another
> modem in order to be able to fax from your computer. Even if the Phone
> Tools printer driver is lost, you can still fax a cover sheet to
> someone. If you can't do that, then you can try talking to the modem
> via Hyperterminal. By the way, you did not indicate whether you are
> running XP or some version of Win98.
>
> Of course, if you do not have the original installation disks that came
> with the computer, it may not be so easy to reinstall software or drivers.
>
> Ron


Posted by RCD on February 21, 2008, 2:23 pm
Bill W... wrote:
> Hi Ron, first; I am using Winows98se; the computer has a live 56k
> conventional
> (analog?) modem that seems to be working because, when i dial up a phone
> number, the phone tool screen shows "setting up modem, please wait, then I
> hear through the speakers the sounds of telephone dialing..then an error
> recording
> says this" we're sorry, but we cannot connect you as dialed, error vo12"
> I have tried to plug in the output line from the computer into the Motorola
> modem as suggested by Gary, but with the same results..I am assuming that
> the fax situation
> is the same as the direct dial attempts because the scanning is
> working..alas, there is NO conventional phone line installed here, only the
> cable line and modem..and that was provided by the ISP and yes i do pay for
> the phone service as well as the internet service..OK I just tried
> hyperterminal and it dialed and no connection and same error message..please
> respond, as I am ready to give up..Bill

OK, if your cable company is providing phone service (digital phone or
whatever they call it), then you should also be able to connect a phone
to that jack on the cable modem and dial out. You might want to do that
so that you can be sure that it is possible to do that, but that's just
something to do after you figure out what is wrong with dialing using
the modem.

In hyperterminal, you can type a dial command in the terminal screen if
you have command echo turned on so you can see what is happening. In
the terminal screen, type "ATE1" (without the quotes) and press the
"Enter" key on your keyboard. The modem should respond with "OK" in the
screen. Then try dialing out using "ATDT" followed by a known good
phone number. If you can't hear the modem dialing, then you might type
in "ATM1" followed by the "enter" key in the terminal screen to turn on
the speaker. Remember that all the modem commands must be followed by
the "enter" key in order to work.

It is possible that the file that provides setup strings for the modem
(an INF file) is not sending the right strings at startup. You might
have to uninstall the modem in your device manager and then reinstall
it. You would need to select the correct modem if Windows can't find
it, so you first have to make sure you have the name of the modem
written down. You can try various "ATI" commands, i.e. ATI1, ATI2, etc.
in the hyperterminal program to get information about the modem.
Reinstalling the modem may fix the INF file and also may fix the actual
software driver that supports this internal "soft" modem. However,
don't do this if you are able to get the modem to dial out with things
as they are.

Ron

Posted by Bill W... on February 23, 2008, 9:03 am
I am back with better news...this morning I realized I had the output line
from the cable modem running only to the telephone...so, I ran it to the
input tap on the back of the computer, disconnected the output line and
tried the phone tool again..
it dialed a number and connected..feeling adventureous, I typed up a note,
clicked on capture fax bvrp and sent it to a known fax number..it also
connected and started the transmission of the cover page..I apologize if I
misled anyone about the line connections to and from the computer..after
moving and setting up the computer I must have reversed the ins and
outs...Even though the ISP (Optimum)
says in their FAQ about fax that it cannot done, perhaps I muddled my way
through it. Thanks to all who replied..BW
> Bill W... wrote:
> > Hi Ron, first; I am using Winows98se; the computer has a live 56k
> > conventional
> > (analog?) modem that seems to be working because, when i dial up a phone
> > number, the phone tool screen shows "setting up modem, please wait, then
I
> > hear through the speakers the sounds of telephone dialing..then an error
> > recording
> > says this" we're sorry, but we cannot connect you as dialed, error vo12"
> > I have tried to plug in the output line from the computer into the
Motorola
> > modem as suggested by Gary, but with the same results..I am assuming
that
> > the fax situation
> > is the same as the direct dial attempts because the scanning is
> > working..alas, there is NO conventional phone line installed here, only
the
> > cable line and modem..and that was provided by the ISP and yes i do pay
for
> > the phone service as well as the internet service..OK I just tried
> > hyperterminal and it dialed and no connection and same error
message..please
> > respond, as I am ready to give up..Bill
>
> OK, if your cable company is providing phone service (digital phone or
> whatever they call it), then you should also be able to connect a phone
> to that jack on the cable modem and dial out. You might want to do that
> so that you can be sure that it is possible to do that, but that's just
> something to do after you figure out what is wrong with dialing using
> the modem.
>
> In hyperterminal, you can type a dial command in the terminal screen if
> you have command echo turned on so you can see what is happening. In
> the terminal screen, type "ATE1" (without the quotes) and press the
> "Enter" key on your keyboard. The modem should respond with "OK" in the
> screen. Then try dialing out using "ATDT" followed by a known good
> phone number. If you can't hear the modem dialing, then you might type
> in "ATM1" followed by the "enter" key in the terminal screen to turn on
> the speaker. Remember that all the modem commands must be followed by
> the "enter" key in order to work.
>
> It is possible that the file that provides setup strings for the modem
> (an INF file) is not sending the right strings at startup. You might
> have to uninstall the modem in your device manager and then reinstall
> it. You would need to select the correct modem if Windows can't find
> it, so you first have to make sure you have the name of the modem
> written down. You can try various "ATI" commands, i.e. ATI1, ATI2, etc.
> in the hyperterminal program to get information about the modem.
> Reinstalling the modem may fix the INF file and also may fix the actual
> software driver that supports this internal "soft" modem. However,
> don't do this if you are able to get the modem to dial out with things
> as they are.
>
> Ron


Posted by RCD on February 23, 2008, 2:40 pm
Bill W... wrote:
> I am back with better news...this morning I realized I had the output line
> from the cable modem running only to the telephone...so, I ran it to the
> input tap on the back of the computer, disconnected the output line and
> tried the phone tool again..
> it dialed a number and connected..feeling adventureous, I typed up a note,
> clicked on capture fax bvrp and sent it to a known fax number..it also
> connected and started the transmission of the cover page..I apologize if I
> misled anyone about the line connections to and from the computer..after
> moving and setting up the computer I must have reversed the ins and
> outs...Even though the ISP (Optimum)
> says in their FAQ about fax that it cannot done, perhaps I muddled my way
> through it. Thanks to all who replied..BW

That is good news indeed.

Ron

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